Strong at English Writing and Speaking. English Coach for 15 years.
15 years of experience, I am an Expert in Calling, Customer Service, Email Writing, Chat, Notes Making, Sales.
Coached 80,000+ working professionals on Customer Service, Calling, Emails, Chat for DELL, AMEX, IBM, National Australia Bank, Westpac, Citibank, AT&T, NBS.
Trained 400,000+ professional students on Spoken & written English, Customer Service Skills and Tele Calling to work in the International BPO s
AMEX
Nominated by AMEX as 'World's Best Employee' for providing Outstanding Customer Services on calls. Topped among 250 team members in 'Best Voice Quality' for Six Months in a row.
200+ calls a day / 100% Score, 100% Accuracy Zero Defects, Lowest AHT
DELL
Customer Support Officer and Resolution Expert in DELL’s International Call Center. Handled irate customers, provided floor support to Customer Service Associates, Trained New Hires on Calling, Customer Service and Email Writing. Got Highest
National Australia Bank (NAB)
Coached bankers of NAB on professional Calling, Email Writing, Live Chat and Notes Making. Trained New Hires on same. Provided Floor Support, Conducted Huddles to uplift the Customer Experience and Business Quality.
Ready to work long time. Looking forward to work with you!