Customer Success Advocate & Translator

DESCRIPTION Venzee is looking for a driven multi-tasker with experience in Customer Service and Localization/Translation. Fluent in both English and Portuguese, you will deliver top-notch service to customers and translate website content for both languages. This is an exciting opportunity for a customer champion who can build relationships quickly and share our passion of our vision for the future. RESPONSIBILITIES Customer Success Advocate Address concerns via Email, Chat, Phone and Social Media Conduct friendly and casual – yet professional, conversations with customers Stay up to date with platform and user experience changes Contribute to building the customer knowledge base Understand concerns and offer the most appropriate solution Meet and exceed performance targets Localization Expert Translate knowledge base articles, blogs and other customer-facing content Work closely with various teams including Product, Sales and Marketing Align customer experiences across both languages Gain in-depth product knowledge to accurately convey intended messages REQUIREMENTS 2- 3 years experience in a Customer Service capacity Excellent communication skills Fluent in both English and Portuguese through written and verbal Effective time management & prioritizing skills Quick to adapt to changes in a constantly evolving startup environment You bring your A game each and everyday; A self starter, “hand me the keys” approach This is a unique role which offers growth potential. We are looking for someone who is committed to elevating the Venzee experience. This individual will be key to establishing our Portuguese community and creating meaningful customer relationships. A drive for success for both customers and Venzee is also an important quality for this role.