Hospitality Scheduling Website

Resort Website Specifications – High level Looking to have a website built that will allow customers to schedule/book cottages/units/rooms/etc by the week(s) or the day. Customer side • It should have main page that displays facility information and has the ability to show the individual units and allow the customer to schedule the unit they are looking at. • It should be able to allow customers to search for open dates for any unit and schedule reservations for open units and/or search open dates for any unit. • It should be able to display, in a calendar format, days/times units are open and days/times units are occupied. • It should be able to accept a reservation fee or complete payment. Using whatever electronic payment method the customer would like to use. Might just limit this to credit cards, but more options would be better. • No unit reserved without reservation fee or full payment • System should ask for number of guest that will be staying and if more that unit will handle decline reservation. However it should keep number of party information. See Operations Side note. Customer data record might have original party number, and final party number in record. • System should display a reservation confirmation number. Should email to customer “receipt” and general information and unit specific information. • System should add State Tax to all transactions. State of Michigan is 6%. • System should capture all customer information accept credit card information. Maybe last 4 of credit card – not sure here. • Though not to be implemented immediately, would like an online store, accessed from the main page where customers could buy items. Items would be limited, less than 100, probably less than 30. Operations Side • Be able to manually reserve unit • Each unit should have a maximum capacity number so that the system can check it against number of guests. • Reporting for units scheduled, units available o In a calendar format, show units reserved, units booked (paid in full) and units that are available. • Reporting for customers o Paid reservations o Paid in Full o Just looking o Please contact o Complaints/Issues o Customer information report for marketing Platform will be left to developer. System will be hosted on Godaddy.