IT Admin & Support

I am a web & IT contractor/freelancer and am ready to begin expanding my business and delegating my workload. One of my roles is System Administration. I am looking for someone located in Oakville/Burlington who work on various systems. Requests vary from client to client, some clients use Google Workspace and require user setups, or trouble-shooting and configuration. Some clients use AWS, GCP, or other SaaS and require maintenance, support and configuration. Also, to assist customers remotely. These requests are typically windows-based or program-based issues. I'll be available to guide you initially, until you can manage tickets on your own. Ticket resolutions and time tracking will be logged in the help desk. As I don't have a physical location you will work from home. You'll need your own computer, with a high-speed internet connection, as well as a webcam/mic when needed. In terms of hours, they will be small initially, but gradually expanding into a full-time or part-time role depending on your availability. To apply, send me a resume with previous experience as well as your availability and location. If accepted, I'll reach out to you for an online interview and go from there. Duties & Responsibilities: Own projects, solutions, and key responsibilities within a larger business initiative Perform server administration tasks, including user/group administration, security permissions, group policies, research event log warnings and errors, and resource monitoring, ensuring system architecture components work Perform routine/scheduled audits of the systems, including all backups Maintain procedures and documentation in the knowledge-base Install and configure software and computer systems Troubleshoot and resolve issues with software or hardware Walk colleagues or clients through steps to help them resolve their technical problems Maintain procedures and documentation in the knowledge-base Ensure you respond to client tickets within a reasonable time and log all actions/close off ticket in the Help Desk Requirements & Qualifications Bachelor’s degree in technology or computer science Proven work experience in Systems Admin Working knowledge and expertise with a variety of systems and applications (GCP, AWS, Zoho, etc) Ability to solve technical problems and see tickets through to completion People-friendly attitude when talking to clients Able to work with other colleagues and departments if needed Ability to manage time and effectively prioritize numerous tickets at one time Experience in application integration and cloud computing Creating volumes, assigning to servers and remote replication Job Types: Casual, Freelance, Internship / Co-op Salary: $16.00 per hour CAD Benefits: Flexible schedule Work from home Schedule: Monday to Friday remote position