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Outsourced Customer Services team

£10-15 GBP / hour

Cerrado
Publicado hace alrededor de 1 año

£10-15 GBP / hour

I have a client who is interested in outsourcing their customer services function. The requirement is for every day (exc christmas day) however weekend resource will be skeleton staff. At present there are 300 calls a day, 600 emails received, and 1300 cases created online that need to be resolved using internal systems. There are also an additional 100 calls received for priority customers on dedicated lines. Please only message if you have the ability to satisfy this requirement. We can then discuss and I will share KPI's in terms of call answering and case resolution. Thanks, Lee
ID del proyecto: 35937574

Información sobre el proyecto

73 propuestas
Proyecto remoto
Activo hace 1 año

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73 freelancers están ofertando un promedio de £12 GBP /hora por este trabajo
Avatar del usuario
Hi Lee, *** Exc. Christmas I can work everyday with my team. I am interested in working with you . I am an experienced freelancer and confident about the project. Waiting for your reply. Kind Regards.
£10 GBP en 40 días
5,0 (26 comentarios)
7,7
7,7
Avatar del usuario
Greetings! Just in case you need an email support please let me know. We are working with non voice jobs. We are a group of a highly organized person, a good listener, a fast learner, hard-working, honest, focused, flexible, extremely dedicated, and no late or absences when it comes to working. I am looking forward to hearing from you soon. Thank you and have a wonderful day ahead! Sincerely, Jenna
£10 GBP en 40 días
4,9 (67 comentarios)
7,5
7,5
Avatar del usuario
I have been doing Telemarketing for 15 years now. Experiences have honed my skills in Cold Calling, Telesales, Appointment Setting and Lead Generation. I have a massive experience calling B2B and B2C in the regions of the US, UK, Canada, Australia, Bahamas, and UAE. I am confident that I can do the job. Currently doing a stint for a Doctor's Loan Program (US based Company) and setting up an appointments for a loan officer for 2 years now. It would be great to connect with you. Voice samples are available in my profile and reviews from my previous employers. All the best!
£15 GBP en 20 días
4,9 (8 comentarios)
4,6
4,6
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Hi Lee, I have gone through your project and I can handle this task as I have over 10 years experience in customer support both via chat and calls. I have just recently concluded a similar project that involved making outbound calls to client on the phone and emailing. I can make handle 300 calls and emails as well. I posses excellent phone handling skills and I am a peoples person which would be a plus for this project. I am very proficient in English language and I can work within the specified work time. I have worked with clients in US,UK, UAE and India so i can communicated effectively with clients in any country. Kindly send me a message so we can discuss further. I am available to work with your required timing and days. Kindly send me a message lets discuss . Best regards, uzoma
£13 GBP en 40 días
5,0 (2 comentarios)
2,8
2,8
Avatar del usuario
Hi, this is Mahadi. Hope you’re doing great. I can see that you are looking for a customer service executive who can handle inbound calls, emails and disputes for you. I am glad to tell you that you have come across a perfect candidate for this project. I have worked with various companies and startups across the globe with 100% customer satisfaction every time. I am fluent in English in terms of speaking and writing and I work with proper time management. My experience working as a business caller for all my previous clients makes me a proper fit for this job. Some of my mentionable clients would be - Subsea Industries, Activ8 Business Consultancy, Innovative Canada, etc and I have worked on various campaigns. I can assure you that you will be satisfied with the top quality service that you will get if you work with me. I shall give my full effort to make sure your quotas are fulfilled and expectations are met. Let’s have a brief chat or call to talk in details about work and I can also tell you more about myself. Looking forward to working with you! Regards, Mahadi Hassan
£10 GBP en 40 días
5,0 (3 comentarios)
2,3
2,3
Avatar del usuario
Hi Lee, we have a team of 50 agents working 24/7 and handling phone support, live chat and email support for clients from the US and Canada. We have all the resources required to run your campaign efficiently to deliver excellent customer service. We can handle your project using our existing human resource or we can add more people on an urgent basis. We have all the required infastructure, power and internet backup, trainers and managers and software to handle operations successfully. Let's chat and discuss the details further. Best Nasir
£12 GBP en 40 días
5,0 (2 comentarios)
1,6
1,6
Avatar del usuario
Hi I am based in Birmingham, in the UK, I have the necessary staff and setup in place to begin this as soon as we are both satisfied and understand each others requirements. I look forward to a more detailed discussion. Regards Anzhar
£15 GBP en 40 días
5,0 (2 comentarios)
1,8
1,8
Avatar del usuario
Hello sir, I have understood your description and ready to start working. Because I am an experienced freelancer in customer service, data entry, data processing, web scraping,web searching and Google sheets. Also I am a professional telephone operator. I have enough and more time to dedicate myself for the accomplishment of this job. I am honest, reliable, punctual and hard working. Please award me this job and I ensure your satisfaction. I hope that you will contact me soon so that I can start working immediately. Thank you.
£10 GBP en 40 días
5,0 (2 comentarios)
0,5
0,5
Avatar del usuario
Hi, I'm in the BPO for few years now. My experience makes me a good fit for the role. Looking forward to hear from you.
£13 GBP en 40 días
5,0 (1 comentario)
0,4
0,4
Avatar del usuario
I'm an ESL teacher. I have been teaching for almost 8 years now. I'm catering both adults and kids. I help my students to enhance their knowledge to their speaking, writing, grammar and listening comprehension. I also worked as a front desk in travel and tours. I book hotels accommodations, restaurants and plane ticket. I build rapport with the customer. I make sure they will be satisfied to their bookings.
£13 GBP en 40 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
Hello, I would love to be part of the team for customer service. I have been in the customer service/call center industry for more than 10yrs. Feel free to message so we can discuss.
£13 GBP en 40 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
Hi, I am having experience of over 8 years, I worked on projects like American Safety Council USA, Online traffic school USA, Specfactory UK , Nathan Travel UK, AFTEL (Australia) and many more. In above mentioned companies my role was of senior virtual assistant. Where I have to Handel inbound calls, make outbound calls, email management, 24*7 answering service, working on CRMs like Mailchimp, Zoho, Sage etc. Handling chat support and many more other tasks were included. I believe in quality work and long term relationship with my clients. I will deliver 100% quality results according to your requirements. I am ready to work for the full time on this task with complete dedication. I will be available here all time for quick updates and follow-ups. I will be happy to provide you with free sample work. Let me know if you have any questions from your side. Hoping for positive reply. Thanks & Regards, Nitesh Tarwani
£10 GBP en 50 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
Hello there! I'm Mark Leander Prim. I can offer expertise and knowledge in the progress of your company. I'm willing to be trained and learn to become an asset For the development and growth of your company. Experienced and has wide knowledge in use of internet and computer formatting Performed various software installations, able to use web-based programs Can manipulate Word-processing, slides and access production particularly Microsoft Office. Good communication in both English. Computer Savvy Technical Support Customer Service
£13 GBP en 40 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
I am passionate about e-commerce. I offer customer service for your online store. Following your instructions, I will take care of email management, sms, social, etc..
£12 GBP en 26 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
Nice to meet you Leedatkinson,The requirements of your project match my areas of work and skills, to introduce myself. My name is Anthony Muñoz and i am the lead engineer for DS Pro IT agency. I have worked for over 10 years as a Full-Stack and software development engineer and have successfully done multiple jobs. It will be a pleasure to work together to make your project. Feel free to discuss about the project with me, greetings.
£12 GBP en 40 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
Hi, my name is Adrian and I am a proficient Customer Service Representative with over 4 years of experience in various communication channels such as phone, chat and email. I make it a point of duty to learn as much as possible about a company products or services beforehand as to better assist customers and clients alike to boost the experience and efficiency of the interaction or services offered by the employer(s) I represent. I have worked for companies such as Cigna, Flow, Shutterfly and Kroger and have done an excellent job in guiding, assisting, retaining and boosting recurring customers.
£11 GBP en 40 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
Hi Lee, I have read your job description and I'm confident that I'll bring so much value to your client. I don't mind working one week for free, then you can decide if would retain me and start paying thereafter. I would love to help you out with the deliverables you’ve mentioned in the job description. I am an experienced freelancer with 5 years of professional experience as a customer service specialist. I pride myself on offering rapid turnarounds and quality service to my clients. And I would like to do the same for you. Thank you Ebere Ndukwe
£13 GBP en 40 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
I have experience to provide the service to customer and provided the excellent service to customers. I have the ability to fulfill your need and requirements
£13 GBP en 40 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
my experience, skills and expertise I would blend in perfectly with the companies value and culture. I am a great listener, I’m always oriented towards solving a problem and I consider myself an enthusiast who is very goal driven. I’ve gathered relevant experience and have an extremely positive attitude towards doing anything in my life, so I think I could be a valuable asset for your team, kindly accept my application at least consider me for an interview to also showcase my skills verbally then make an informed decision you will not regret it and make the company proud as well as making myself proud God bless.
£13 GBP en 40 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
Equipped with 10+ experience in customer service relations. Employs excellent leadership skills and multi-tasking strengths.
£11 GBP en 40 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de UNITED KINGDOM
Brighton, United Kingdom
5,0
10
Forma de pago verificada
Miembro desde ene 28, 2011

Verificación del cliente

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