Customer Support at GourmetFoodStore.com

ompany: [login to view URL] JOB DESCRIPTION: [login to view URL] is an online retailer of high-end specialty food products within the United States. We are looking for a telephone based customer support specialist for [login to view URL] in a work-from-home position from now through the end of 2015. Overall, your responsibility is to make sure customers are happy and orders are being fulfilled and processed properly. Specifically, your primary job responsibilities will involve: • Answering the phone and taking phone orders from customers • Contacting customers if an item is out of stock to determine a resolution • Answering questions customers may have regarding our products and usage • Addressing problems with orders and customer complaints • Following up with customers after orders to determine their satisfaction with the order • Using our fulfillment management system to manage the flow of orders through the fulfillment process. • Additional support tasks as required. JOB REQUIREMENTS / REQUIRED SKILLS: • You must have a happy, pleasant demeanor and talking voice, and stay calm under pressure. • This is a work from home position, so you must have a noise free place to work at that does not cause you to be disturbed during the day. • High speed internet must be available where you will work, with a minimum of 1 Meg upload speed and 6 Meg download speed. • You must be fluent with speaking, reading and writing English, as you will be doing this constantly. • You need to be very comfortable surfing the web and using websites and ordering online. • You need to have a basic understanding of and have Microsoft Word, Excel and Outlook • You need to be available to work, Monday – Friday, 9:00 am – 6:00 pm eastern United States time, 1 hour for lunch. Also between the second Saturday in November and the end of the year, you will also need to work from 10:00 am – 4:00 pm on select Saturday’s and Sundays. • Knowledge of the specialty food market, a culinary background, home chef HOW TO APPLY: Please send us your resume and salary requirements. Please do not apply unless you are fluent in reading, writing and speaking in English.