Customer service

Your responsibilities: - Evaluate, troubleshoot, and respond to customer inquiries via email on all business days using Gmail and OsTicket - Make any changes needed to orders and assist customers with order related questions - Social Media management just for customer service inquiries (facebook and twitter) Your qualifications: - Must be available on USA business days - Excellent verbal and written communication skills in English, including proper spelling and grammar - Someone who does their job efficiently, independently, consistently, with high attention to detail - Previous experience in customer service is preferred - Previous experience with Osticket is preferred - References or an established reputation on Freelancer