Mohammed K.

o Acting Shift manager for IT Operations o Actively participate in the completion of the Cisco Migration project task handover by ensuring NOC Network team readiness o Take the lead of the 24/7 network infrastructure and voice handover o Take the lead of team awareness sessions across the 3 shifts for the entire new changes o Lead the team to take over the Network Voice L1 support o Support the Shift Manager to ensure that critical services are delivered within the defined SLA with zero breach Lead IT Operations shift and monitor all NCB IT systems and network health, status, and performance using (HP NNM, HP OVO, HP BAC, and nGenius Netscout). o Provide support in Systems Implementation for Microsoft based core banking systems and Virtualization . o Activate new network links from different service providers and put them in production o Lead Network Engineers to have a better and stable network performance o Install and configure CISCO routers ( 1800 , 2900 , 3800 ,7200 , 7600 ) and Catalyst Switches Layer2 ( 2960 etc … and Layer 3 (3560 , 6500) . o Install and configure Wireless Controllers , Access Points ( CISCO, Aruba ). o Managing the bank systems & network, and troubleshoot all kind of incidents in core systems, branches, or ATMs in timely and cost efficient manner while maintaining client Service Level Agreements up-time. o Provide support for NCB Branch Network incidents and ATM Network / Lost Communications incidents. o Providing Network utilization / traffic analysis. o Generating Branch, ISP, and venders incident reports in daily bases. o Reporting and highlighting the Service Availability, Performance, functions, incidents, problems and scheduled activities that affect the service to the service owners. o Record and updating all IT incidents and its resolving methods in NOC database for reference. o Create and update all IT diagrams designs for (Network, System workflow, and datacenter). o Update and review Shift Turnover, and confirm that all shift highlights are turned over to the next shift. o Coordination with various service providers (STC, ITC, Mobily, Awalnet, Cyberia, GGI, Nournet, Skyband, and DetaSAD) for links activation, upgrade, testing, and incident troubleshooting. o Updating HPSM Ticketing System incidents. o Provide in-house training / knowledge sharing among team members. o Provide notification emails to vendors and business as deemed necessary.