Part time Customer Service Role

Warm & friendly person needed to help make people smile when they contact us • You decide how the job fits into your weekly and daily routine (offered part time, anticipated around 40-45 hours/month) • Your work helps people to be happier and healthier • You have the opportunity to grow with the role • You get free dance lessons (if you live in Adelaide, South Australia) As a Client Relationship Assistant with Move Through Life Dance Studio, you'll be the person on the end of the email or phone who helps adults to include dance classes as an important part of their lives. To keep the Move Through Life community humming along, you'll be responding to plenty of emails and phone calls. You'll answer questions, offer advice, resolve problems, provide encouragement, and, most importantly, make sure everyone who contacts us feels welcome and valued. WE ARE: A dance studio that caters specifically to adults of all ages, offering a dance classes in a range of styles (ballet, contemporary, jazz, tap, mature dance, dance conditioning) in a dozen locations across Adelaide. We believe that everyone can join a dance class as a way to stay active and keep moving. It doesn't matter if they've never danced before, if they have but not for a long time, or if they're a lifelong dancer. We're not just in the business of running dance classes. We are in the business of increasing happiness and wellbeing through dance classes. IN A TYPICAL DAY YOU MIGHT: • help someone to overcome uncertainty and give dance a go • help someone work out which dance class will suit them best • encourage someone to take that first step and book a trial class • answer questions about pricing, timetable, locations, use of our booking system • help people to book and cancel classes (and show them how they can do it themselves) • seek feedback and request testimonials, ratings or reviews • inspire someone to take out membership THIS JOB MIGHT BE FOR YOUR IF: • you want flexibility and autonomy in your working life • you enjoy helping people, and see even a complaint as an opportunity to create a happy customer • you want your work to help make people healthier and happier • you think on your feet, you like learning new things, you can learn quickly, and you enjoy finding a better way to do things • you communicate clearly, you write and speak well, and you are warm, friendly, and encouraging • you don't mind picking up the phone instead of just sending another email • you want a role that you can grow with as the role grows TO LAND THIS JOB, YOU NEED TO: • have experience working with people • be a pretty quick typist (as there are a lot of emails to respond to) • know how to spell and use grammar correctly (although not be afraid to use a conversational tone) • be able to follow written procedures (including email or phone scripts) but you can also develop and improve them • be pretty savvy with computers, including using popular online tools like Mailchimp, Survey Monkey, and others TO APPLY Read through the Job Info Pack, then send us an email that includes your CV, as well as a covering letter that outlines why you'd like to join us, and what you have to offer, to *Removed by Admin*. If you want to chat before submitting an application, phone Jo on*Removed by Admin*. Make sure you send your application through by Sunday 2 April 2017.