Hi,
Reviewed requirements and we would be happy to provide you skilled and experienced custom support professionals to provide support services.
We are a reputed IT firm with in-house team of 2 to 8+ years experienced customer support professionals. They all possess great communications skills, write and speak fluent English and are well versed in providing both technical/ non-technical and pre-sales/ post-sales customer support services via emails/tickets/live-chat/social media/phone.
All professionals have great expertise in assisting potential or existing customers/clients before, during and after a purchase of product and service with their relevant questions and suggesting information about other products and services as well. Apart this, also have great exposure in taking orders, processing returns, and updating customer information in the customer service database during and after each communication.
Apart this, the best practice we do is that we log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. Later, we do request to the concerned person to make us available with answers of saved questions or allow us to provide logical reply to gain regular business and to satisfy customers and maintain company reputation.
To prove ourselves, we are also ready to give you a trial run.
Any query, please do message us.
Thanks & Regards.