Asterisk and Freepbx support staff

Company is planning to setup a FREEPBX and Asterisk support center engineer in Malaysia and Singapore. 2. VOIP Technical Support Engineer Job Description (According to what I have posted) About the Network Engineer Role: To provide assistance and support for ongoing and new projects in our Customer Support, Help Desk, Remote Support, Provisioning Services, and Fulfillment efforts. Key Responsibilities: - Timely, accurate and positive response and resolution to customer’s technical support needs and questions. - Proper triaging and escalation of tickets beyond scope of expertise. - Completely and accurately assisting with configured services for customers. - Assistance with provisioning of phones and configuring IP PBXs. - Test new products in a cloud environment per project assignments Key Requirements: Previous experience, particularly SIP, VoIP, Networking, Configuration of VLANs, Firewalls and Unified Communications strongly preferred Technical experience with PC / Phone hardware, particularly assembling systems from Motherboard-up, and installing/configuring Windows, Linux and Android Operating Systems. Strong troubleshooting and configuration skills in Asterisk, FreePBX, Elastix, Grandstream, 3CX PBX Phone Systems. Experienced using technology to increase efficiency and effectiveness. Particularly adept at researching and learning new products, services, tools and other productivity enhancing technologies. Must be able to listen and understand the customer’s needs before “telling” or “suggesting” anything, ensuring that the customer is receiving a solution that truly adds value. Must have a very strong need to complete tasks with great attention to detail. Must communicate with customers on their level, per their preferred method, to create a meaningful relationship and positive service experience.