This will be a custom chat application / helpdesk type application.
It needs to have the ability to run on simple browsers such as mobile phone browsers (ie with Java but no flash)
A full description is in the attached file. If you want to be a successful bidder then you must read it and answer a few simple questions in your bid request. This ensures that people don't just bid without knowing what the project actually is (happens too often).
You'll need java / html minimum knowledge to do this.