Claim money

I pre-ordered a camera drone and payed to "Lily" (company called "Lily Robotics, Inc.") $529.00 on June 5th 2015. I receive an email on January 12th 2017 stating that the company failed to secure further financing and hence is planning to wind down the company and offer refunds to customers. They stated "Lily will be offering a refund to customers over the next 60 days". in the meanwhile, the 60 days period has expired. There is no other contact possible with the company than an email address, and I have sent numerous unanswered emails already as you can imagine. I need to know what are my options and how I can get my refund? Additional info: Lily said in mid-January that it is going out of business after regulators said it did not deliver on promises to refund $34 million to customers who had ordered its camera drones but never received them. Now details are emerging that a separate criminal case is ongoing. Lily booked 60,000 advance orders at $499 to $899 each. Gascón’s office obtained an order from a judge requiring the company to return all the money it received from orders to customers and not use it for other purposes. On its website, Lily said it would automatically be issuing refunds to customers over the next 60 days. The office said it was compelled to require Lily to use the advance-order proceeds for refunds after discovering that the company had used customer money to secure a $4 million bank loan. The suit also alleges that customers had “considerable trouble” requesting refunds and that Lily has “lost contact with a high percentage of its preorder customers.” “It does not matter if a company is established or if it is a startup,” District Attorney George Gascón said in a statement announcing the lawsuit Thursday. “Everyone in the market must follow the rules. By protecting consumers, we protect confidence in our system of commerce.” I have sent an email to The San Francisco’s Victim Services Division already which is unanswered yet. Link: [login to view URL] What I need to be done? - Identify a claim process. They were 60k pre-orders so 60k furious customers... there must be a consumer group specific to the matter, or blogs talking about claiming a refund. - What are my other free options? - Calling the following contacts (working on the legal case) to check what I should be doing as a customer: Alex Bastian (415) 553-1931 Maxwell Szabo (415) 553-9089 Thanks for your attention! Christophe