Hello,
Good day!
I'm writing to express my interest in this project.
With more than 10yrs experience in BPO industry, I am adept in Customer Service, Service Delivery and Workforce Management which includes Scheduling & Staff Plan, Capacity planning analysis, Forecasting, Data collection/Data entry, Maintaining/Controlling master system files, Email Management, Staff Training, and Agents Real time monitoring. Also, I worked with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources.
Additionally, I am proficient in:
• Managing written and email correspondence
• Outlining project scopes, timelines, and deadlines
• Creating reports and writing documents that support business needs
• Managing daily operations
I am deeply familiar with the following tools:
• Microsoft Word, Excel, PowerPoint & Outlook
• Citrix
• CMS Avaya
• IEX
• Skype
• Google Sheets and Docs
I also have my systems ready at home:
• Home Office Space
• Desktop Computer – i5 Processor with 16GB RAM
• Laptop – i5 Processor with 2GB RAM
• Stable Internet Connection – 8Mbps, DSL
• Noise Cancelling Headset
Thank you for your time and consideration. I look forward to speaking with you about this job opportunity.
Sincerely,
Christinekay