Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Managing and handling relationship with the major corporate clients & ensuring MIS Reporting.
Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrics.
Undertaking responsibilities of removing unnecessary procedures in process for efficient functioning.
Tracking performances of the team members and suggesting areas of improvements, facilitating & imparting training and monitoring the improvements on a continuous basis.
Maintaining & ensuring stringent adherence to quality standards, identifying gaps and opportunities.
Realizing process improvements, applying different six sigma tools & techniques in different business processes to enhance productivity & profitability.
Hi,
I have experience in setting, monitoring and improving internal control systems, which are aimed at improving efficiency and effectiveness. Hence I think I can provide the solution you want.
Relevant Skills and Experience
Internal control set up, monitoring and improvements
Proposed Milestones
₹5000 INR - Understand existing processes and targeted areas of improvement
₹5000 INR - Identifying additional areas of improvements if any and prioritizing as per criticality
₹10000 INR - Recommending solutions in terms of process improvements, add on measures etc.
₹7777 INR - Running pilots and monitoring if solutions are effective or not and handing over of final report