Customer Service Representative & Salesperson for Growing eCommerce Store
$2-8 USD / hour
Cerrado
Publicado hace alrededor de 7 años
$2-8 USD / hour
Hi there!
I run a growing eCommerce store that sells salon & spa equipment, and I’m looking for someone to take on the day to day customer service, sales, and operational responsibilities so that I can focus on growing the business.
OVERVIEW
You’ll be answering customer questions over phone, chat, and email. You’ll give quotes, negotiate prices, take orders over the phone, coordinate orders, solve shipping problems, update spreadsheets, etc.
To apply, at the very top of your cover letter, please write "It's snowing in Orlando."
DESCRIPTION OF IDEAL CANDIDATE
- People Person
The candidate needs to be friendly, outgoing, and a good listener. You’ll need to be able to make people feel comfortable - convey empathy.
- Decision Maker
You need to be comfortable making decisions and taking responsibility.
- Problem Solver
You need to be able to think through problems, take the initiative to help customers, and be able to recommend solutions - instead of waiting to be told what to do next.
- Follow Through
If you are given a task, or a customer needs help, you need to be able to follow up until the problem is solved, and not stop after the first step is taken.
Example: If I ask about an order status, don’t just say you left a message with the person. You should also let me know that you plan to call again the next day.
- Comfortable W/ Constructive Criticism
I'm always working to improve the business. If I notice areas for improvement in your performance, I'll talk to you about it. I'll be nice and respectful, but direct and quick.
- Cultural Flexibility
I've hired people from all over the world, and sometimes there are cultural/communications misunderstandings. I do my best to be understanding of cultural differences, but I also need you to be flexible and adapt to the way we do business.
COMPENSATION
- Will be based on ability and experience.
PRIMARY RESPONSIBILITIES
We will train you on everything you need to know, including product information.
- Customer Support: Answering customer questions and inquiries via phone, email, and chat.
- Sell: Take orders over the phone. Convince prospective customers to buy. Give discounts and quotes, negotiate with potential customers.
- Leads: Follow up with leads - make phone calls and send emails to prospective customers.
- Order Fulfillment/Management: Send orders to suppliers, get quotes, capture payments & fulfill orders, keep customers updated on order status, etc.
- Sales & Invoice Tracking: Enter/track sales and cost information into sales spreadsheet, and file digital invoices.
- Solve Problems: Coordinate solutions to problems, sending missing items, etc.
- Make customers happy!
CANDIDATE REQUIREMENTS
- Honest
- Fluent in English, near native speaker
- Customer service experience
- Some eCommerce experience
- Be able to think through a situation clearly and understand what needs to be done at each step
- Organized, be able to follow a system (or process, or checklist)
- Pay attention to details
- Type quickly (absolute min. 40 WPM)
ADDITIONAL JOB DETAILS
Internet Connection: You must have a stable internet connection that is NOT often interrupted or slow.
- Work Environment: You should be able to answer the phone quickly at any time during business hours. There shouldn’t be loud background noise; that means no working from loud coffee shops, no crying babies, no barking dogs, etc.
WORKING HOURS
Full Time Position: Working hours are Monday through Friday 8:30 AM to 5:30 PM US Pacific Time with a lunch break. Depending on your time zone I may ask you to work Sunday instead of Friday.
HOW TO APPLY
1. Send a cover letter.
2. Please solve this problem:
What is the profit for this order?
3 chairs
Price = $2495/chair
Customer discount = 5%
Our total cost = $5460
3. Please send your requested pay. This job is 40 hours per week.
Thanks, I look forward to working with you!
I have been a customer service agent for about 8 years. I am trained in the British, American and Austrian Accents so a Native American’s accent is easy. Besides, I have experience in various processes both technical and non-technical. In terms of technical experience, it is Tier 3 ATT ConnecTech support. This is a level of support nobody in technical backgrounds provides these days. Besides that, notably I have also worked with sales processes. In both of these ATT processes, I have been a process trainer and a voice and accent trainer. With the best agent and trainer awards, I have also gone through two different training certification programs, which means I'm the best at what I do - Customer Service!!
Profit for those 3 chairs: 1650.75
Hourly Rate: $8 Negotiable
"Its snowing in Orlando"
Hello my name is Anne, and i would love to work with you, and your team. My sole purpose on freelancer is to find a long term project i promise, if you choose me you will not be disappointed. Although i only have one review on my profile i wanted to let you know that i was rehired by that employer, and we are currently working together on a short project, because of my exemplary service. I have sales and customer service experience, i pride myself in giving the best customer service possible. I have experienced bad, and good customer service so i know how terrible it is when a company doesn't do its job, and i also know how much of a relief it is for customers when businesses take responsibility and aid them. I also have experience with processing customer orders. Some of my skills include
Skills
•Conflict resolution
Strong verbal communication
Self motivated
Client assessment and analysis
Bilingual I speak English and Creole, I also interpret some french
I have computer skills I can use Word, PowerPoint and virtually any document platform
customer service and communications skill
commercial awareness
working under pressure
working in a busy team
time management
initiative
cultural awareness
leadership mentality
I wish to be paid $9 per hour
For your questiom it seems like the customer earns the most profit because of the 5% discount but if the chairs have been in stock for a while its value probably decreased. The 5% sale might help,bring more traffic to the store although it seems small by buying three chairs the customer saves a ton what would have cost him/her $16,380 now cost $7,485 thats more than half of the original price.
Im sorry if i answered it wrong the only huge profit i see for the seller is customer traffic if i am wrong though i would love to know the correct answer i jope to own my own business someday and i want to gather all the,information that i can, thank you.
It's snowing in Orlando
1) I absolutely loved your job post, and not only coz the work is right up my alley but also because of how detailed it is, especially the coffee shop part. I have decent experience in tele marketing, iam quiet eloquent when it comes to speaking though i hope i dont sound too snobbish. Iam completely open to criticism although i would try my best to make sure you have no reason to complain and lastly if i were to choose one feature that separates me from the pack, it would have to be my adaptability. If you are interested do hit me up. I would love to talk more and maybe pass my resume to you if you are interested.
2) the profit for this order is $1650.75
3) I dont come cheap, but then again most good things in life arn't. My desired rate is $10 dollars on the hour but it is negotiable.
First of all two things:
Its snowing in Orlando.
and the profit on those chairs would be $1,650.75 if it is assumed that the customer received a 5% discount on the entire order and not per chair.
I am not the cheapest employee you will find, I am the hardest worker however. I also need this job to pay my college tuition, these classes are online and will not interfere with my work. What I do ask is you hire me to represent your company in the most professional way possible. I have wonderful people skills and a great salesmen attitude. I would love you work with you and it would be wonderful to work for you.
i am in need of work and experienced in this field. i am sorry i dont know where to send answers of your questions. if there any email send me. thank you
"It' snowing in Orlando."
I am available to work 40 hours a week, and with my opens availability I can work any schedule. My most recent job was with Sprint mobile where I held the role as store manager. I have plenty of experience working in customer service as well as retail. I am an experienced expert virtual assistant, that is willing to help you with the tasks that you need taken care of. With a business degree in sales and marketing, I have over 10 years of experience with a concentration in marketing and public relations. I would love to get started on this project!
The answer to the problem: Profit = $1,650.75
I believe that I am qualified for this project because I've been working in customer service for almost 6 years. I know how to interact with the customers and have the ability on how to handle customer queries. I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I also have knowledge on Microsoft applications.
Good Day,
I am Lina David, I am a competitive customer service representative with more than 8 years experience. I worked with some prestigious call center companies in Philippines and have mastered Sales and Customer Service Accounts that includes lead generation, account management, tech support and sales. Few accounts that I worked with were, Dish Network, Geekbuddy by Comodo.com. With my 8 year experience, I learned to deal with irate customers, work under extensive pressure, and handle major customer complaints.
With my years of experience , I am confident that I can provide world class customer service.I excel at working under tight deadlines with high expectations. I possess the self discipline and time management skills necessary to be a successful employee for the past 6 years.
What is the profit for this order?
3 chairs
Price = $2495/chair
Customer discount = 5%
Our total cost = $5460
$2495 X 3 = $7485
$7485 - 5% = $7110.75
$7110.75- $5460= $1650.75
$1650.75 is our Profit for this order.
My requested pay is $4 per hour 40 hours a week.
Best Regards,
Lina David
"It's snowing in Orlando."
Hi,
I have perfect English grammar. I have 3 years of experience in chat and email handling of US customers, which gave me excellent customer handling skills via text.
I have provided support for a product Rabbit TV which is mentioned in my portfolio. I have also provided email support for an App builder software.
I have job experience of 40 hours/week with an IT company for more than 4 years. There I was responsible for customer support. I have great phone skills.
I have 7 years of experience in customer handling and having strong problem solving skills. I own a high speed Laptop with Win 8 installed.
My Technical background gives me the ability to learn very quick anything new.
Regards
Ehtiram
I have 6 years of excellent experience in the BPO industry as a Customer Service Representative / Technical Support. The key strengths that I possess for success in this position include, but are not limited to, the following:
•Provide exceptional contributions.
•Strive for continued excellence.
•Strong communication skills.
•I am a self-starter.
•Eager to learn new things.
It's snowing in Orlando
I'm looking to expand and further develop my skills with challenging roles. I was the head of the Training and Development Department of a BPO company in the Philippines for 2 years. Prior to that I was trained to handle multiple calls, both inbound and outbound customer services and telesales before being promoted as the corporate trainer who handles training for new hires and admin support positions. If you need multiple phone agents, I am handling a team of hand-picked, Virtual Assistants and Phone Handlers who can deliver the same quality services that I train them for. All my team members are carefully chosen based on their skills and were further trained to provide only the best services to your potential customers. We specialize in phone handling and we also do back office tasks such as data entry and audio transcriptions, among other tasks. We have a center fully equipped with up to date computers and a reliable, high-speed internet connection for making calls if needed. We aim to provide outstanding performance based on your requirements and our staff carry themselves in a friendly and professional manner projecting only the best image to your clients. Please don't hesitate to consider our offer and contact us. I'll be more than happy to attend to your inquiries if any.
I can send a primer for you to check other services we provide and are trained for, just let me know and I can email it to you.
Profit computed: $1650.75
Our site is located in the Northern part of the Philippines. We are working with experienced agents and we would love to showcase our burning desire to prove our worth for your business.
Answer to your attached problem solving:
$2495(price per chair)x3chairs
=$7485(total chairs cost)
x.05(discount)=$374.25
So: $7485(total chairs cost)-374.25(total discount) =$7110.75(total amount the customer will pay)
therefore:
$7110.75
-$5460.00(total cost)
equals= $1650.75(PROFIT)
*My rate offer is $ 10-12 per hour since i will be working full time. (40hrs/week)
Hi, good day. My name is Jinhes Tesaluna and I am one of those aspirant applicants who wish to fill in the job vacancy that you are posting. To work as a Customer Service Representative in which your company has recently open would have an ideal fit prior to my previous work experiences.
I am currently working as a Customer Support/Live Chat online.
I have worked as a Receptionist cum Secretary for two(2)years and I am adept at managing day to day workflow activities, from providing administrative support to serving as first point person and one of the company's faces. I always work with integrity and make sure that I always maintain a high level of professionalism. A strong work ethic is highly apply at all times. Proper organizing and prioritizing of work have done in an excellent approach with my previous job. I am a passionate, dedicated and believes in the importance of time.I am meticulous when it comes to the attention to details, calm under pressure, trustworthy and truly values commitment. A tech savvy.
I had supervised and managed my own cafeteria for two(2)years and with this experience, it had helped my customer service/support skills become more profound. My strong communication skills and an outgoing, energetic personality ensure first rate customer service to both client and colleagues. I thoroughly enjoy dealing with wide variety of people. My ability to get along well with others, to make necessary adjustments to meet deadlines, and effectively coordinate in fast-paced environments have all contributed to my growth in this field. I am courteous, friendly, empathetic, high-spirited, outgoing and a happy person with a positive attitude that loves to connect with people.
I have also worked as a Telemarketing Agent cum Email Support/Email Marketing
online. I performed cold calling, appointment setting and sending email for an additional marketing strategy. The campaign that we had was Digital Marketing which gave me so much help in developing my customer service skill more professional. I have handled varieties of attitudes via phone from the gentlest to the most improper and most rude conversation. Nevertheless, I were able to handle the latter with composure and eventually turned out into a sale.
I took up Bachelor of Science in Commerce major in Business Administration in one of the prestigious universities in the Philippines but I wasn't able to finish my degree and had it only for 3 years.. Despite that, it didn't stopped me from making use of my knowledge and skills and consider myself as competitive as others are.
I have a high interest to work in your company and willing to take my career to the next level because I believe that you can fuel my skills and passion that would help me to become more productive, efficient and become more professionally mature. I am always eager to learn. I hope that I will be given the chance to prove that I can be a great addition to your team.
Thank you for your time and consideration and I look forward to speaking with you soon.
