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Project for tipi1
“Great translator, nico to cooperate with!”justdoit77 hace un año
Call shopping malls to check if can offer space for renting
“All information was provided accurately and in time.”Maksim M. hace 2 años
Translation from English to Polish - 5
“A great job”docs10 hace 2 años
Pneumatig - Artykuly Tipi
“Świetny freelancer, profesjonalna robota!”pneumatig hace 2 años
Translate from English to Polish (only for native speakers)
“Good job! Professional approach, he asked when something was unclear and kept the deadline. I am satisfied and will hire again.”hightechdev hace 2 años
Project for tipi1
“Very good work thanks!”Malissa Taylor hace 2 años
CEE Project Management Center Team MemberMar 2012
2nd line support, tracking calls/requests, managing and monitoring the SLA (brake fix and consumables); creating reports, performing RCA, rollout coordinating, payment process coordination (reviewing/correcting and approving monthly service actions up to 50K EUR), liaising/cooperating with AMS – topbill set up and MADC request, Order Team CEBU – consumables, Customer Facing – hardware order, Return Team – hardware return, COM – day to day operations, BOM – system related issues, SDM – service delivery processes, VM – payment process, FOM – additional billing (end user damage and IMADC request), Claim & Contract Admin – claim and payment processes, US Lab Team – media testing; coordinating defective parts management process and scrapping hardware process; incident & problem management, managing IMADC request; creating user guides, procedures, pre-configuration files; supporting service partner (OSE during break fix intervention, day to day operations), acting as a key point regarding queries and escalations; implementing mass changes using Markvision; end to end management of service delivery request; Tools: Lotus Notes, ICCM, Siebel, SAP, Fleetview, WW-TT, Markvison, Excel, ExtraView, ENOVIA.
Service Desk AgentJul 2011 - Mar 2012 (8 months)
1st line support (PC, notebook, workstation, server, storage, thin client; incident management, pre-sales activities; back office support – deciding in term of warranty extend and goodwill exceptions, acting as a technical mentor for a team. Tools: Support Assistent, Adler.
Game AdministratorJun 2010 - May 2011 (11 months)
2nd level support (solving 1st level escalation) regarding game, payment and fraud cases, incident and problem management, moderating a forum, supporting the Community Manager in day to day operations, providing training to 1st line administrators.
Secretary of judicial \ IT assistantMay 2009 - Jun 2010 (1 year)
Secretary of judicial Designing entries in the land registry (SWKW system), coordinating data migration to new system, logging during the court hearings, preparing official documentation, maintaining the office equipment, front/back office activities. IT assistant Hardware maintaining and management – installation and configuration, OS/software installation, system administration (workstations and Windows 2008 based server), scheduling and executing the backups – IBM Tivoli, monitoring and implementing changes/updates -IBM Notes and Domino. Providing the guidance and training to employees.
Business Management2004 - 2008 (4 years)
Fujitsu Certified Deskbound Support Technician (2012)FTS
Fujitsu Certified Mobile Support Technician (2012)FTS
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