shahmods

EDUCATION 2004-2007/2008 Singapore Polytechnic Diploma in Business Info-Technology (Incomplete) A grade in Accounting (2004/2005 Semester) 2000-2004 Kent Ridge Secondary School GCE ‘O’ LEVEL 7 ‘O’ Levels credits Distinction in: Malay Language B grade in Principles of Accounts INTERESTS Coffee, Fashion, Music, Entertainment, Scootering, Sports, Soccer, Meeting new people. EXPERIENCE 1 September 2009 – current Cuppa Choice Pte Ltd F&B Executive § Make and serve beverages. § Provide excellent customer service § Take ownership of the store. § Responsible for the maintenance of the store. § Ordering of stocks § Assist in Barista trainings § Required to handle cafe retail sales § Handle cash, sales reports 2 September 2006 – 30 August 2009 Starbucks Coffee 255 Holland Avenue (Holland Village) Full-Time Barista § Make and serve beverages. § Do daily coffee tastings and food pairing. § Provide excellent customer service by making Starbucks a ‘third place for customers and partners. § Take ownership of the store. § Responsible for the maintenance of the store. § Certified Starbucks Store Coffee Master § Certified Learning Coach Training Starbucks District Coffee Master § Groom store coffee explorers to coffee masters § In-charge of coffee bean sales in own stores and district stores § In-charge of partners’ development in terms of coffee § Responsible in creating and maintain the district coffee culture § Attend and overlook coffee presentations of the district stores Part-Time Barista § Make and serve beverages. § Do daily coffee tastings and food pairing. § Provide excellent customer service by making Starbucks a ‘third place for customers and partners. § Certified Starbucks Store Coffee Master 24 April 2006 – 19 August 2006 World Scientific Publishing Co Pte Ltd 5 Toh Tuck Link Singapore 596224 Data Entry/Marketing • Conduct web searches for books’ contributors’ contact details • Involved and attended scientific conferences • Promoted scientific books at conferences SKILLS & ABILITIES Attended workshops and courses: § Secondary 4 Entrepreneurship Workshop (2003) § COMAT Training Services (2001): àIT Enrichment Program: § Adobe Photoshop 6.0 § Microsoft FrontPage 98 § Association of Muslim Professionals (AMP) (1997): àInformation Technology Level 1 (21 hours course) § Basic Hardware & Software Concepts § Creative Writing using Multi-Media Software § Producing a simple Animated Video § Learning to Print Photographic Images in Colour § Able to read and write English and Malay Accounting Skills & Abilities § Able to handle debit and credit transactions § Able to differentiate between assets and liabilities. § Able to draw up: - General Journal - Purchases, Sales, Purchases Returns, Sales Returns Journals - Ledger Accounts - Profit and Loss Statements - Balance Sheet (Financial Statement), and etc Interpersonal Skills § Able to communicate and work well with partners and managers in Starbucks Coffee. § Able to communicate well with customers and build numerous and good relationship and bond with them. § During my internship at World Scientific Publishing Co Pte Ltd in 1st Semester in my 3rd year in polytechnic, I was able to work well with staff of different positions to complete my assignments and the company’s projects. Leadership Skills § Able to lead a group of coffee masters (one of the titles awarded to partners who completed a coffee master challenge) and coffee explorers to a coffee presentation presented to customers. Coaching Skills § Able to coach a coffee explorer for coffee master challenge and make them into a coffee master and topped the cohort.