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@sarahmiacruz
Miembro desde March, 2014
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sarahmiacruz

En línea Desconectado
If you want an additional quality to your team, hire me! - College Graduate (Bachelor of Science Major in Mass Communications). - Possesses high level of customer service skills both Phone and E-mail. - Performs basic and complex transactions: data analysis, data entry, system navigation, data processing, file maintenance, data verification, and review and customer contact. - Problem-solving skills for the purpose of maintaining the daily flow of work, answering questions, and resolving issues. - Easily manages workload in a fast-paced environment. - Highly organized and systematic, and has keen eye for detail. - Goal-oriented and strives for continuous improvement. -Proficient in the following systems: A. Google Mail B. Google Docs C. Google Drive D. Outlook 360 E. Outlook 360 Drive F. Outlook 360 Docs G. MS Office Tools H. Dropbox I. Systems similar to CRMs J. Systems similar to Ticketing System.
$5 USD/hr
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Experiencia

Customer Care Specialist - Project Coordinator

Jul 2007

July 2007 - June 2010 InterContinental Hotels Group Account Manager (Customer Care Representative – Phone) IHG Rewards Club June 2010 – January 2012 InterContinental Hotels Group Hotel Help Desk Specialist (Phone) January 2012 up to Present InterContinental Hotels Group Project Coordinator – Accounting (Customer Care Specialist) IHG Rewards Club – Reward Nights Reimbursement

Educación

Bachelor of Arts Major in Mass Communication

2001 - 2006 (5 years)

Certificaciones

  • US English Level 1
    90%

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