Prashant G. Profile

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$25 USD / hora

kuala lumpur,

malaysia

$25 USD / hora

Aquí son las 9:30 a. m.

Se unió el septiembre 29, 2013

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Prashant G.

@prashantgonga

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$25 USD / hora

kuala lumpur,

malaysia

$25 USD / hora

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Technical Customer Success/Service Manager

LinkedIn: [login to view URL] • Passionate Customer Success professional with over eight years of track record in Team Management, Technical Onboarding, Account Management, Customer Support, and Product Management. Currently working with a mobility tech startup in Kuala Lumpur • I have experience working with MNC's and Tech Startups across different countries/regions. you can check my LinkedIn profile for more details and for the recommendations that I've received.

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Experiencia

SOCAR MOBILITY MALAYSIA SDN BHD

jul 2018 - Presente

- Helped start a new business unit named BOSS by SOCAR, implemented & managed SOPs for customer success, accident handling, payment collections, fleet operations, and due diligence. - Delivered 10x revenue growth in a span of 2 years by maintaining negative churn. - Hiring, training, onboarding, and managing Fleet Operation Executives, and Interns. - Introduced and singlehandedly implemented CRM, digital contracts, project management tools, and company knowledge base.

EMAIL MAGIC SOLUTIONS SDN BHD

dic 2017 - mar 2018 (3 meses, 1 día)

Led the regional customer success strategy and engineering teams, and handled P&L for the business unit.

SAPIENTA SMART TECH SDN BHD

oct 2015 - sept 2017 (1 año, 11 meses)

Managed technical integrations, account management, contract renewal and upselling of over 125+ E-Commerce accounts across South East Asia and South Africa.