Pinky A. Profile

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$6 USD / hora

davao city,

philippines

$6 USD / hora

Aquí son las 1:41 a. m.

Se unió el diciembre 30, 2017

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Pinky A.

@pinkymondrano

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$6 USD / hora

davao city,

philippines

$6 USD / hora

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Customer Support Specialist

The secret to 5-star customer reviews is no secret at all! Happy customers leave amazing reviews because of the quality of the product they received but MOST IMPORTANTLY, the SERVICE they have experienced! I am Pinky Arcenas, I have ZenDesk, Shopify, and Amazon Seller Central Experience. I have handled pre-order inquiries, shipment status, refunds, returns, and reshipments. Customers love receiving a response within 24-48 hours and I would love to help you with that! I have over ten years of Customer Support Care experience, most of them are eCommerce businesses and Amazon Sellers. I have rich experience in Magento Admin, Zendesk, Amazon Seller Central, Shopify, Shipstation, and Canva. I am currently available for FULL-time work. I am excited to collaborate with you!

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Experiencia

Tango App

ago 2013 - jun 2019 (5 años, 10 meses)

• Verifies new accounts • Deletes accounts from the database that are requested by the user/s • Reinstates suspended accounts • Moderates Image, Content and Live Streaming within the App • Provides assistance for users who have issues with their account and App • Manages tickets in Zendesk

SKYCIG UK now Blu

nov 2012 - ago 2013 (9 meses, 1 día)

· Manages customers' inquiries by answering tickets and live Chat. · Process refunds and replacements requests for Customers through tickets. · Performs Troubleshooting for faulty items. · Utilize Zendesk as a platform in answering tickets or emails from customers. · Provide live chat support to customers through Zendesk. · Utilize Magento as a tool in viewing customer’s orders and account details