Nadia A. Profile

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$40 USD / hora

shah alam,

malaysia

$40 USD / hora

Aquí son las 11:28 a. m.

Se unió el agosto 11, 2019

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Nadia A.

@nadiaraes

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$40 USD / hora

shah alam,

malaysia

$40 USD / hora

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Tasa de recontratación

Client Services Manager

Customer-centric strategist with 10+ years of experience exceeding client goals and driving growth. Thrived in building strong relationships and maximising value across diverse industries. Leveraged SaaS expertise and cross-functional collaboration to transform client experience. Keen to apply my diverse skill set and passion for customer success to propel growth and client success initiatives.

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Experiencia

Entourage Finance

ene 2022 - Presente

● CRM Expertise: Expertly utilised B2B SaaS platforms, optimising customer success and driving adoption. Skilled in explaining technical concepts to diverse clients, successfully managing challenging conversations. ● Data Management: Managed data, tasks, and communication utilising the Google Workspace suite, streamlining processes for enhanced productivity. ● Training : Onboarded new staff on myCRM.finance, guided them through Entourage's client/broker process.

RHB Bank Berhad

abr 2017 - dic 2021 (4 años, 8 meses)

● Strategic Solutions and Sales Expertise: Identified client needs and recommended strategic solutions, leading to successful product expansions within the existing client base and surpassing sales goals. ● Empowering Team: Empowered new and existing staff through comprehensive DCMS training and loan document vetting guidance, fostering a collaborative and successful team environment.