Genessa Mae A.

My Professional objectives is to deliver excellent service efficiently and accurately. Establish long-term relationships with successful clients. I have been in the Business Process Outsourcing/ Call Center Industry for more than 10 years and has been working as a freelance VA for almost 13 years. I am currently running my own Remote VA company with well trained and experienced reps in Virtual Assistance. I am very well trained and experienced in handling and managing: Customer Service Phone Support Email and Live Chat Support Sales and Telemarketing (inbound and Outbound) Virtual Assistant Order Taking Appointment setting Answering Service Recruitment Training Property Management QA Management VOIP Lead Generation and Management Social Media Management Transcription and More.. I'm up-to-date with the current technologies, like desktop sharing , CRM/project management tools, cloud services and VoIP. I have experience with file management and softwares and I'm knowledgeable with online calendars and scheduling and more. Today, I continue to grow and transform to meet my client's needs. I am continuously learning to broaden my range of services and continue to apply my expertise and maintain commitment, trust, and growth with my clients.