Frank P.

With over 27 years of computer training, class, curriculum, and CBT development as well as consulting and management experience, Frank has focused on every type of corporation and government agencies since 1993 including: • USDOJ • ING Financial – National • Tower Watson - Global • BMW - North America • Morgan Stanley Smith Barney • Fisher Brothers (owners of the Intrepid Museum and other large properties in Manhattan) • Gilead Pharmaceuticals • NYC Citywide Training Center - Dept. of Citywide Administrative Services (DCAS) • IBM • New York Housing Authority (NYCHA) • Pfizer • Novo Nordisk • Abbott Laboratories • Goldman Sachs • Merrill Lynch - Global Education Farmingdale University - Farmingdale, NY • Associate’s Degree - Architectural Construction - May 1994 Participations • Training • Project Management • Courseware Development • Deskside Support • Needs Analysis • Curriculum Development • User Development • Help Desk Support • CBT Development • Training Video Development • Quick Reference Card Development • Online Training • Seminars • Webinars • Train the Trainers • Application Development • Hardware Installation, Configuration and Repair • Web development • VBA programing Computer Skills and Certifications • Certified Microsoft Office Specialist Master Instructor • Microsoft Certified Application Specialist(MCAS) Expert Level- Office 2007 and 2010 • Microsoft Certified Applications Specialist Master (MCAS Master) - Office 2007 • Microsoft Office Specialist Master Certification – Office 2003 • Certified Microsoft Office User Specialist Authorized Instructor (MOUS Authorized Instructor) • Microsoft Certified User Specialist (MOUS) - Office 2003, XP, 2000, 98 • Microsoft Certified Trainer (MCT) • Microsoft Business Certification (MBC) • Licensed by NYS Board of Ed to teach Microsoft Office classes (Office 97-2007) • Microsoft Certified Professional (MCP) • Microsoft Certified: Excel, Word, PowerPoint, Outlook • Microsoft Internet Explorer, Access, Visio, Windows – ALL • Adobe Captivate 4 and 5 • Microsoft Access Development • IBM – Maximo Asset Management software • Siebel – CRM, Call Center • Certified Pfizer Instructor using Dendrite CRM/SFA Software • Certified Novo Nordisk Siebel CRM/SFA Instructor • Certified Forest Labs SAP CRM/SFA • Certified AstraZeneca Siebel CRM/SFA Instructor • Cisco IP Telephony • Act • CRM/SFA Software [ Siebel, SAP, StayInFront, Dendrite] • Windows – All