Karim S. Profile

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$10 USD / hora

cairo,

egypt

$10 USD / hora

Aquí son las 11:31 a. m.

Se unió el febrero 19, 2020

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Karim S.

@engkarimsamy

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$10 USD / hora

cairo,

egypt

$10 USD / hora

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ITSM Senior Engineer

Detail-oriented IT professional with more than 8 years of experience as a Technical support/Service desk engineer and ITSM Senior Analyst. Skilled at operating in a wide range of applications. Excellent written and oral communication skills; capable of explaining complex application issues in easy-to-understand terms

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Experiencia

Etisalat Misr

sept 2019 - dic 2019 (3 meses, 2 días)

HP Service Manager (Micro Focus): • Installing,designing,configuring and testing IT service management Suite (Incident Management, Asset Management, Knowledge Management, Problem Management, Configuration Management , Service Level Management & Operational Level Agreement,workflows ) solutions based on ITIL best practices • Troubleshooting IT Service Management modules (Incident Management,SLA,OLA..etc.)

ITS (International Turnkey Systems)

feb 2017 - ago 2019 (2 años, 6 meses)

BMC Remedy ITSM : • Delivering IT Services Management (ITSM) solutions based on ITIL best practices that focused on people, process, and technology, organization and integration perspectives of providing business solutions within the IT infrastructure • Designing, configuring, testing and documenting BMC IT service management Suite (SLA,OLA..etc.)

ITS (International Turnkey Systems)

feb 2017 - ago 2019 (2 años, 6 meses)

SalesForce • Extracting reports for customers and business owners • Checking & ensuring that all customer contracts have the correct data/status • Managing & troubleshooting Remedy integration issues with SalesForce • Checking for the changes that need to be done for making the business processes effective • Maintaining user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)