Humberto J.

‍‍Humberto Jarquin Colonia Las Palmeras #156, Chichigalpa, Nicaragua | 505-8556-1214 | Objective • To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Education BACHILLER EN CIENCIAS, LETRAS Y FILOSOFIA | 1993 | COLEGIO CENTROAMERICA, NICARAGUA ADMINISTRACION DE EMPRESAS | 2000 | UNITEC, HONDURAS Skills & Abilities COMMINICATION • Deal with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening, building rapport and probing questions. PROBLEM SOLVING • Resolve in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality. TEAM PLAYER • Enjoys sharing knowledge and encouraging development of others to achieve specific team goals. Experience ASSOCIATE | STREAM | FEBRUARY 2010 - FEBRUARY 2012 • MANAGE SALES TEAMS SALES ASSOCIATE | SITEL | JANUARY 2007 - JANUARY 2010 • *handle incoming calls from customers *provide detailed information on services and products to customers *resolved complaints