Chandrasekhar E.

3.9 years of overall experience in the IT industry for the Automobile sector. Currently working as a Functional Consultant at Autochip India Pvt Ltd for BYD Cars since May 2023. Odoo ERP Functional Consulting (May 2023 - Present): 7 months of experience as an Odoo Functional Consultant for BYD India Pvt Ltd. Responsibilities include customization of Purchase , Pre-Sales, Sales, After-sales, and Spares parts, Accounting modules based on business processes. Involved in the Requirement gathering, and for new enhancement requests from client. Responsible for product CRM demo, gap analysis, requirement gathering, designing solution, UAT, end user training & post go live support. Handled large scale projects sales, service & Spares and involved from gap analysis till handing over to operations team in all stages of the project. Led a team of 2 Functional Consultants working across PAN India. Doing Gap Analysis, Collecting Business Requirements from end user, providing training for application to end users, assisting Technical team for Functional design in application. Follw and check the development (Functional testing and presentation to the customer for validation). Experience in handling outbound and inbound calls for issue escalations and resolutions. Sorting out day to day queries of end users. Siebel CRM DMS Experience (April 2019 - May 2022): Having 3.2 year of experience and worked as “Service Consultant” in Siebel CRM DMS application of Tata Motors from April 2019 to May 2022. Used Oracle Business Intelligence (OBIEE) for creating Business Data Models, Dashboards & Interactive Reports, & Ibot report. Hands on experience on Siebel CRM applications like Siebel eAutomotive, Siebel eDealer Sales, Siebel eDealer Distributor, Siebel eDealer Workshop and Siebel Contact Centre, Oracle BI (Analytics), TMSA (Mobile APP) Knowledge Bit( Mobile APP).& IT Service desk Tool for Support Request and Incident tickets raising . Handling a TMSA (Tata Motors Service Application), E-Guru CRM, E-Guru DVLite, E-Spares an Mobile APP’s From Last 3 Years, Deployed More than 25 Location Across Andhra Pradesh, Telangana & Karnataka. Extensive working experience with the business users in gathering requirements and analytical insight of processes/data within the CRM system. Experience in handling outbound and inbound calls regarding issue escalations and resolution. Providing requirements specifications for new functions and/or enhancements to existing functionality. Well versed with general Business process and Customer Relationship Management requirements. Ability to work on new modes of technologies based on the business requirement. Self-motivated, quick learner & Team player with good analytical skill.