This guy has:
* 5 years of total experience in Customer Service and Technical Support with CSAT, Net Promoter Score and VOC.
* 1 year and 8 months experience with Insurance Claims, with specific focus on Workers Compensation and Bill Processing for states like NY, FL, CA, TX, TN, NC and OR.
* Quality Assurance Experience as Technical Lead with leadership functions: coaching, Process improvement, research, workforce, and Data Analysis.