I am an organized person who meets the jobs and requirements they require. I am able to lead and solve problems quickly. I have values like responsibility and teamwork. I am considered a proactive person, with a great facility to absorb theoretical and practical knowledge. I have a facility for communication and customer service.
I have knowledge in:
.
• Microsoft Office platform: Microsoft Excel Advanced, Project, Access.
• Operating systems: Linux, Windows and Mac.
• Servers: Linux, Windows Server 2008.
• Microsoft applications (office, azure, exchange): installation, support, maintenance.
• Team management: resumes, diagnosis, logistics.
• Computer maintenance management: preventive and corrective.
• Service management: Fundamentals of Itil v3.
• Network management, protocols: SNMP, SYSLOG, IOS, IP SLA, SPAN, ICMP.
• Networks: WAN: configuration of dynamic and static routing, vrf management, MPLS and UM survey. LAN: activation and assignment of ports, service by vlan.
• Technology: Cisco, Huawei, Juniper, Alcatel.
• Configuration: router: ports, between vlanes, access, static and dynamic routing (BGP, RIP and OSPF), switch: RSTP, QOS and BW, port assignment.
• Protocols: Telnet, SSH, FTP, LPD, SNMP, TFTP, SMTP, NFS, HTTP, DHCP, DNS, MQTT, TCP, UDP, ICMP, BOOTP, ARP, RARP, IP, BGP, RIP, OSPF, STP, SIP .
• Structured wiring in telecommunications (data and voice), electrical wiring.
• Telecommunications transmission media: fiber, radio, satellite, coaxial, UTP cable, serial
• Monitoring system: Solarwinds, Alcatel, Huawei.
• Incident creation and management system: CRM Tickets, Maximum.
• Communication system: Avaya and mail.
• Service and customer support.