Daryl D.

I worked as a lead generation agent/ marketing officer for three years. I also worked as a customer service representative for eight years. That includes being a team leader for two years for AT&T sales and billing account, managed fourteen agents, did one on one coaching to address skill issue and behavioral gaps. AT&T has provided me with enough experience in basic upselling too. The other accounts that I handled were Paypal and Airbnb. I am very used in handling customer inquiries through email, chat, inbound and outbound phone calls. I am very familiar with using Microsoft Office and Outlook, G-Suites. I can say that I have mastered any administrative works. I also worked as a transcriptionist and online English teacher.