Rooham M.

Results-oriented professional with 16 years of experience in customer service, tech support, and operations management. Proven ability to lead large teams, optimize workflows, and drive operational excellence. Skilled in resolving complex technical issues and ensuring exceptional customer satisfaction. Led a team of 100 individuals across customer support, tech support, and Quality Assurance departments, achieving operational efficiency and excellence. Implemented strategies resulting in a 20% increase in customer satisfaction ratings within six months. Successfully managed multiple projects, including system upgrades and process improvements, resulting in cost savings and enhanced productivity. I am committed to leveraging my expertise to drive success and contribute to the growth of your organization.