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$15 USD / hora
Bandera de UNITED KINGDOM
southampton, united kingdom
$15 USD / hora
Aquí son las 5:54 p. m.
Se unió el diciembre 28, 2019
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Abbie S.

@abbiesmith100

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$15 USD / hora
Bandera de UNITED KINGDOM
southampton, united kingdom
$15 USD / hora
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A tiempo
33 %
Tasa de recontratación

Inbound/Outbound/Customer Service Telephone Adviser.

Motivated and determined to succeed in all challenges that I come across. I am always looking for ways to learn and develop, whether as part of a team or independently. I feel that my wide range of experience (across a variety of different areas) allows me to grow and enjoy life at work, as well as being able to enjoy my personal life. With a warming, fun and enthusiastic personality, I have a positive and patient approach to every situation, which I like to think, makes me approachable and engaging. Which, when combined with a determined work ethic hard and focus on results, ensures that tasks and targets are met to deadlines. Computer fanatic - am recognizably very skilled in both Adobe Creative Suite (Premiere Pro, Illustrator, Photoshop, InDesign and After Effects) and Microsoft Office 365 (Excel in particular!)

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Experiencia

Senior Complaint Officer

Abri
ago 2021 - Presente
Investigating customer experience, recognising and putting right service failures and addressing them. In my role, I liaise with all departments within the housing association including heads of management and directors at times to ensure appropriate and necessary actions are put into place as a resolution. Communicating with residents and responding to stage 2 complaints verbally and written, including responding to local authorities including the Housing Ombudsman.

Inbound Sales Executive

Impact Call Centre
nov 2016 - Presente
Working as an “Inbound Sales Executive” whilst at the same time, training to become a “Team Coach” on the sales floor. Having been fully trained in the main 3 functions of a 24/7 call centre, I worked across all three facets of the business; Inbound Sales, Outbound Sales and Customer Service departments. My primary focus was in the Inbound Sales area, working for over 30 outsourced clients with well-known brands such as “Dormeo” and “Bissell Direct”.

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