Mirko M.

Highly personable Analyst with over three years of experience in reporting and customer services, claims processing, and call-center operations within the IT industry. Talent for identifying customer needs and presenting appropriate solutions. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Expertise in resolving escalated customer service issues. Proficient with Microsoft Office System. You can see my profile and certificates here: [login to view URL]