Integration Cisco PBK and Zoho CRM through Widget

for doing this project we need 3 steps to make sure is done to have the functionalities in zoho: 1) make sure your cisco is programmable to call out http links if a call arrived 2) make sure zoho widget can read the http hooks 3) make sure both compatible to working together There are script calls that you can integrate between zoho and uccx to make it working. [login to view URL]