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Phone customer service representative -- 2

$2-8 USD / hour

Cerrado
Publicado hace alrededor de 1 año

$2-8 USD / hour

Our company is a leading global e-commerce company with branches around the world. We are currently establishing a branch in the Philippines with a focus on customer service and marketing. We offer our team members excellent training and career opportunities. We are looking for highly motivated and customer-oriented customer service agents to join our team. The daily tasks include answering inbound calls and providing appropriate solutions to customers, responding to customer questions from live chat and social media, and making outbound calls for telemarketing. Qualifications for this position include excellent communication skills in written and spoken English, a minimum of one year of experience in phone customer service, the ability to learn quickly and absorb basic product knowledge for consumer products, good communication and interpersonal skills, familiarity with Zendesk, and the ability to work in the US time zone. If applying for the team leader position, team management experience is also required.
ID del proyecto: 36236241

Información sobre el proyecto

54 propuestas
Proyecto remoto
Activo hace 11 meses

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54 freelancers están ofertando un promedio de $6 USD /hora por este trabajo
Avatar del usuario
Hello I am adept at handling customer queries, complaints, and issues related to orders, products, shipping, refunds, and payments. I am skilled at managing high call volumes while maintaining a positive attitude and ensuring customer satisfaction. My experience in e-commerce customer service has equipped me with the necessary skills to handle various e-commerce platforms and systems such as Shopify, WooCommerce, Magento, etc. I am also familiar with using CRM tools such as Zendesk, Freshdesk, and Intercom to manage customer interactions and transactions. Moreover, I have managed virtual teams. Looking forward to starting working with you. Please share more details on chat.
$6 USD en 40 días
4,9 (48 comentarios)
7,2
7,2
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Hello There, I am excited to apply for the position of customer service agent in your newly established branch in the Philippines. As a highly motivated and customer-oriented individual, I am confident that I can provide excellent service to your customers. I have more than three years of experience in phone customer service, handling inbound and outbound calls, and providing appropriate solutions to customers' inquiries. I am also familiar with Zendesk and have experience responding to customer inquiries from live chat and social media. I have good communication and interpersonal skills that allow me to interact effectively with customers and colleagues. I possess excellent written and spoken English skills, which enable me to communicate with customers and colleagues fluently. I am a quick learner and can absorb product knowledge easily. I am flexible and can work in the US time zone, which is required for this position. If the team leader position is available, I have experience in team management and can handle the responsibilities that come with it. I can supervise the team, ensure that tasks are completed on time, and ensure customer satisfaction. I am eager to join your team and provide exceptional service to your customers. Thank you for considering my application. I look forward to hearing from you soon. Sincerely, Himanshu
$5 USD en 40 días
5,0 (2 comentarios)
4,0
4,0
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Hi, I have been through your job description and I find myself capable enough to do avail this wonderful opportunity. I am saying this because I have 5 years of working experience as a Virtual Customer Service representative.I was providing customer service to that customer handling CRMS and things which I was being trained for. Therefore I am familiar with Zendesk, eDesk, Assana, comes and a few other software too. I am also a Software Developer so if you would like me to learn a few other software too it will be quite easy for me to understand and start working on them in the least time. I am capable of speaking in a proper English/American accent because we use to get English/American customers as well where I was working before. The best part is I am able to join as soon as possible and I am even looking for a long-term job and be a part of a team. I will be looking forward to giving the interview to you and then deciding further we can have a voice call as well if you have some time. I do have a good internet connection with a machine which is fast enough to do multi-tasking so I hope you will consider my proposal. Thanks, Sodais
$2 USD en 90 días
5,0 (1 comentario)
2,1
2,1
Avatar del usuario
Hello Potential Client, As a highly motivated and customer-oriented individual, I am thrilled to apply for the customer service agent position in your global e-commerce company's new branch in the Philippines. Your company's focus on providing excellent training and career opportunities aligns perfectly with my professional goals. With more than 4 years of experience in phone customer service and a passion for ensuring customer satisfaction, I have honed my skills in communicating effectively with customers and providing them with the best possible solutions. I am confident that my ability to learn quickly and absorb basic product knowledge, combined with my excellent written and spoken English, would make me a valuable addition to your team. Having worked with Zendesk in the past, I am familiar with its functionalities and would be able to manage customer inquiries efficiently. Moreover, I possess good communication and interpersonal skills that would allow me to connect with customers effectively. I want to assure you that if you AWARD this project to me, you will not be disappointed. Kindly message me for further discussion. I eagerly await your response! Best wishes, Adunola.
$4 USD en 40 días
5,0 (1 comentario)
1,0
1,0
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Dear Hiring Manager, I am excited to bid on your project for customer service agents. As a highly motivated and customer oriented individual with over 2 years of experience in phone customer service, I am confident in my ability to provide excellent service to your customers and contribute to your team's success. I have excellent communication skills in both written and spoken English, which I believe will enable me to effectively communicate with customers from different backgrounds. Additionally, I am familiar with Zendesk and have used it extensively in my previous customer service roles. I am available to work in the US time zone, and I am willing to undergo training to learn about your company's products and services. Moreover, I am a fast learner and am confident in my ability to absorb basic product knowledge quickly. I am excited about the prospect of joining your team and contributing to your company's success. Thank you for considering my application. Best regards, KAFILAT.A
$5 USD en 40 días
5,0 (3 comentarios)
0,6
0,6
Avatar del usuario
Hello, I am an experienced virtual assistant and customer service representative, I have worked with many US clients .I am famailiar with many CRM softwares as zoho dialer and mojo dialer,etc.. . I am fluent english speaker and writer, I can work remotly and independently. I can response on the call , sending email and chatting with the customer. I can increase the number of solved problems by using my experience in communication with people and build relationship with them and generating potential leads.
$5 USD en 40 días
4,4 (2 comentarios)
0,8
0,8
Avatar del usuario
Good morning , it is with great honor to submit my request for the post as outline. Been working previously as data officer and customer support as well and I believe to have what it takes for the task needed. Kindly Regards Julius
$5 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Quality is the prime context along with quantity, with 15+years of total experience out of which 10+years on people management experience. Delivering as per client expectation is the first and high priority. Looking for the opportunity to show my skills to the fullest, with 15+ years of operations experience would be used to perform better. Experience on excel is the key with excellent typing skills along with accuracy would always be on high priority
$5 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
Good morning , it is with great honor to submit my request for the post as outline. Been working previously as data officer and customer support as well and I believe to have what it takes for the task needed. Kindly request i have work onestly.
$4 USD en 27 días
0,0 (0 comentarios)
0,0
0,0
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I would like to express my interest in this project posted here. With my skills and experience, I confidently believe that I can deliver this project on the agreed terms and conditions. I can maintain strong relationships with customers to ensure a positive customer experience. I have the experience to provide assistance over the phone and moreover, I can handle customers through email and chat support and I am also familiar with technical knowledge also. I can provide excellent customer care by responding to requests, assisting with product selection, and handling ordering functions. I request you give me this opportunity so I can start working immediately on this project.
$5 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I believe that I am the perfect candidate for this job, I do have 3 years experience of being a Customer Service Representative. Satisfaction and understanding the customer is my priority. I have skills that I can apply to this job. I am also familiar with Zendesk since we have used this platform on my recent job. I worked with Verizon as a Customer Service Representative, and I mainly assist customers with their plans, manage it and also helped them to choose the right plan for their usage, I also troubleshoot their phone if needed. I worked also as a Dispatcher for Swoop and Agero, I dispatch service providers to send help to customers who are stranded.
$8 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I am new on freelancing websites so wanted to gain some experience. I've got good communication skills and also I am from engineering background which gives extra hand. I've cracked many interviews based on my communication skill. So, that's the reason I can get this gob done..
$3 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I will be able to handel the people I have experience in speaking and behaveing with customer I will be glad to work with global e-commerce company
$4 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Expecting this project very much and ready to work with best of my efforts and concentration. I am very trustworthy just looking for an opportunity. Thank you
$4 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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My education qualification and experience in this field Iam ready to join immediately Looking forward to hearing from you soon
$5 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Hey there, I am thrilled to submit my application for the Team Lead position you have posted on Freelancer.com. With my two years of experience in team management, I am confident that I have the necessary skills and expertise to excel in this role. As a team leader, I understand the importance of effective communication and collaboration in achieving team goals. I have experience in setting clear expectations, delegating tasks, and providing regular feedback to ensure that team members are performing at their best. My plan for completing this task is to closely collaborate with the team to understand their strengths and weaknesses, set clear objectives, and develop a roadmap to achieve those objectives. I will create an environment of trust and transparency where team members feel supported and motivated to perform their best. In addition to team management, I am also experienced in project management, budgeting, and customer service. I am an organized, detail-oriented, and efficient individual with excellent communication and interpersonal skills. As a team lead, I will bring my experience and expertise to the table to help your team achieve its goals and take your business to the next level. I am confident that my skills, enthusiasm, and commitment to excellence will make me an asset to your team. Thank you for considering my application. I look forward to discussing how I can contribute to your company's success as a Team Lead. Sincerely, Harold
$10 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Dear sir, I am Gursewak Singh, a customer service executive with 2.5 years of experience in this field. I am writing to propose my customer service skills to your company. As a customer service executive, I have extensive experience in handling customer inquiries, resolving complaints, and providing effective solutions to their problems. I have excellent communication skills, both written and verbal, and I am proficient in using different customer service software such as Zendesk, Freshdesk, and Salesforce. I am a quick learner, and I am always willing to go the extra mile to ensure customer satisfaction. I am confident that my skills and experience will be valuable assets to your company. I am available to work full-time, and I am open to discussing my salary expectations based on the job requirements and responsibilities. I am also open to any training or certification that may be required to enhance my skills. Thank you for considering my proposal. I look forward to hearing from you soon. Best regards, Gursewak Singh
$4 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Hello there, I am a focus and innovative lady with strong passion to excellence and quality service, I would love to schedule a meeting with you, where we can discuss further in details on your project and see how I can bring my experience to the table. When is the best time to call you? Regards Nneoma Ibecheodo
$5 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Attention Human Resources Department Good day to you! I have enclosed my detailed profile for your perusal. As an efficient HR Administrator, Sales and Leasing Administrator, Claims Administrator, HR Assistant, Customer Service Associate, Receptionist / Administrator job professional. I can meet the required standard you may have for any position available. In my career, I have worked within diversified industries and served effectively and efficiently within the domains Receptionist, Secretarial /Administration works and worked as Customer Service Associate in a Call Center in the Philippines and Administration works mostly in different industries (Real Estate, Holiday Homes, Insurance, Hospitality) here in Dubai. Although the enclosed resume provides a good summary of my background and experience, I would like to meet with you to discuss my qualifications for this position. Please contact me at your most convenient time. Thank you and looking forward for a positive response!
$8 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I'm a former customer service representative for Walmart, Directv and AT&T so I know the basics of giving customer support. I also received some rewards for having high ratings for positive customer feedback so I'm pretty sure I fit for this job. I worked graveyard shift in my previous jobs. I'm customer and team oriented and have 2 years experience with customer service. I'll be happy to be part of your company and impart my skills for its growth.
$5 USD en 40 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de MALAYSIA
PETALING JAYA, Malaysia
5,0
1
Miembro desde mar 3, 2022

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