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Proton VPN Plus fix needed

My Proton VPN Plus is not working and I need fix ASAP today if possible you shall need team viewer to access my laptop remotely ....below is what I got from Proton VPN Plus support = I have no clue?

Stefcho (ProtonVPN)

Mar 20, 09:29 CET

Hello,

Thank you for contacting us.

It would be great if you could answer these questions - it will help us to better understand where exactly the issue might be.

May I ask what is the location (country) you are connecting from and which exact servers (i.e. CH#10) have you tried connecting to?

Are you using any type of anti-virus or firewall software? If yes, can you please tell me what exactly are you using?

Are you receiving any error messages? If yes, could you please send us a screenshot?

What internet connection are you using? (Home/work/school/public)

Which is your ISP (Internet Service Provider)?

Have you tried our Smart protocol option as well as manually switching between TCP and UDP protocol? ([login to view URL])

Also, have you tried the Secure Core option?

Also, could you please send us your connection logs, which can be found on your computer here:

C​:\ProgramData\ProtonVPN\logs

and

C:\Users\<YOUR_Windows_Username>\AppData\Local\ProtonVPN\logs

These would help us identify what might've caused this issue for your connection.

Note that these files are hidden. You will be able to unhide by following this tutorial: [login to view URL]

Looking forward to your reply.

Regards,

Stefcho

[login to view URL]

Habilidades: Administración de sistemas, Seguridad web, OpenVPN, Inalámbrico, Seguridad informática

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Información del empleador:
( 5 comentarios ) BRIDPORT, United Kingdom

Nº del proyecto: #24583300

Adjudicado a:

klajdikanani

Hi there.I am Klajdi,IT Administrator ready to help you with your issue. I can provide information for all the questions the support has asked,so it will be easy to fix it immediately.I can login remotely via teamviewe Más

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AhmedMFakkar

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RafimKs

Hi there I’d really like to work with you on this one if possible! I have 12 years of solid experience in Network and System Administration,Desktop and Technical Support, particularly with the Microsoft. Tha Más

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tangramua

Dear Sir,   Our team has a huge experience in System Admin, Web Security, Wireless, Computer Security, OpenVPN, as a result, we can successfully complete this project. Having the required skills, we will be glad to hel Más

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bkkhanny

Hello there, I can help you with this but I would like you to message me exact issue you are facing first. Thanks!

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codfy

Hi! If you provide TV access I can check what is the problem and try to fix it. Of course, I assume that you have a valid license (free or paid) and your ProtonVPN is correctly installed. I can start immediately. S

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BryarGH

Hello Sir! I can go through with you using teamviewer to see what is really going on with your Proton VPN! Thank you Sir Regards Bryar

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