Hello!
I am writing to you to show my keen interest in this project. Along with my degree of IT system analyst and 10 years extensive experience in the field of IT, and in particular in technical support and IT infrastructure maintenance, and 4 years experience in implementation and maintenance OTRS I am confident in my ability to work on this project.
I have implement OTRS in different companies (from 50 to 3000 employees) and have deep knowledge of this ticket system. Presently I work as an ITSM manager in Service Desk Department with 30 IT specialist.
Thank you for your time and consideration.
Sincerely,
Pavel Belousov