I've been dealing with customers on eBay for 14 years, Amazon for 3 years, and handled almost all customer service, support tickets, and orders for a web services business for 8 years. I don't get rattled, I have solid English (spoken and written), and I will present a professional and courteous first point of contact for your customers.
I specialize in making people happy. I do strongly lean toward Amazon's approach of pleasing the customer at any cost- not necessarily being a pushover, but taking losses when necessary to maintain a positive experience for each individual customer. Obviously, this can change if needed, but that's the background I'm coming from.
I'm completely flexible- always available, reliable, highly motivated, honest to a fault, and am eager to learn about Australian company culture.
I believe that I will more than make up my price difference through quality of services provided, and I'm confident that you'll feel the same given the opportunity to see for yourself.
Two questions I have:
1) As far as order processing goes- would this include actually filling (shipping) orders? If so, this may not be a good fit.
2) The project description mentions an Australian company, but your profile shows a flag from the Philippines. Just curious.... :)
Thanks for taking the time to consider my proposal! Very much appreciated.