pci compliance for an e commerce website

hello. We have already install ssl on website [login to view URL], obtained online credit card module payment from [login to view URL] and bought pci from comodo ([login to view URL]). we have also hired a server administrator to help fill in questionnaire. we got pci compliance but this is not what exactly want klikandpay. you will need to amend the report as per the instructions of klikandpay. see below "As mentioned several times, to your teams and to your assistant, the vulnerability test that you sent us is not on an IP but on a URL. Given the sensitivity of your activity and the security of your account, we only accept processing from an IP and not a URL. So we need this test to sweat your IP and it appears in place of your URL in the report. We draw your attention to the opposition risks inherent in your activity. We recommend that you set up a procedure to easily and automatically reimburse all your customers who request it in order to avoid that your charge back rate exceeds the rate accepted by Visa and MasterCard (1% of your receipts in volume and / or amount)."