We require the following: A person arrives at website, the website launches an invitation to chat to a live operator. When launched the user is put into a queue which is picked up by any number of free agent in a call centre. The agent in the call centre picks up the enquiry and speaks into webcam, the end user sees them talking to them out of the website. The person can either chat via text or talk via voice to the agent. The agent can then if the user agrees connect via remote desktop and take control of their browser to fill in online forms for them etc. We need this process to be cross browser. We will look to develop this also for windows mobile. You are free to select technology which you think is the most appropriate (.NET, Java, PHP, Flash etc.) Please also advise how much time it will take to develop.
## Deliverables
1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):
a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.
b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.
3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).
## Platform
Any