Descripción de empleo<br />This position will give support for IT problems, 100% on site in an important multinational Bank in Martinez (Zona Norte GBA). <br /><br />Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide Coordinates with Client End User on expectations and availability to conduct Managed Client Services. Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations. Identifies potential issues that could adversely impact End User experience and follows through on action steps. Strives to meet all Client SLAs & Customer Satisfaction Goals. Escalate to Field Services Tower Lead on issues that impact a Client End User and/or entire operation at a given site When required – provides onsite shadowing to Dell Program Field Service Team Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles. Complex installation and maintenance of technical products. Create procedures and tasks in everyday activities. Regularly reviewed less senior level technical specialist. <br /><br />This position will give support for IT problems, 100% on site in an important multinational Bank in Martinez (Zona Norte GBA). <br /><br />Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide Coordinates with Client End User on expectations and availability to conduct Managed Client Services. Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations. Identifies potential issues that could adversely impact End User experience and follows through on action steps. Strives to meet all Client SLAs & Customer Satisfaction Goals. Escalate to Field Services Tower Lead on issues that impact a Client End User and/or entire operation at a given site When required – provides onsite shadowing to Dell Program Field Service Team Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles. Complex installation and maintenance of technical products. Create procedures and tasks in everyday activities. Regularly reviewed less senior level technical specialist. <br /><br />Mandatory Skills: <br /><br />3+ years of experience in similar position Proven record of high achievement, including proven goal attainment, positive team engagement, creative problem solving, and ability to drive change at all levels. Bachelor's degree - Lead with authenticity. - Mobilize teams and grow potential. - Adaptability. - Communication. - Customer support. - Decision making. - Problem solving <br /><br />English: Intermediate level or higher <br /><br />Life at Dell<br /><br />Learn about Dell culture, the interviewing process and benefits offered in your location: Life at Dell <br /><br />Job<br /><br />Product Services - Client Field Technical Services<br /><br />Shift<br /><br />Day Job