Care Technical Manager RAN - 115726

Job description<br />Manage project or sub project of low risk. Lead sub project team for small and/or less complex accounts. Plan and monitor delivery phase of sub project.<br /><br />Main Responsibility Area<br /><br />Care Technical Manager acts as the primary interface in technical issues for customer during care phase operations, assists the Care Program Manager and acts as deputy during periods of absence.<br /><br />Position Description<br /><br />- Technical project management at Care Phase:<br />Plans, manages execution and reports assigned projects (SW/HW upgrades and updates, change deliveries, retrofits, etc across several technology areas)<br />- Technical Escalation at Care phase:<br />Manages technical escalations for technical requests, emergency cases and outages internally and towards customer<br />- Support customer’s network performance and evolution:<br />Contributes in creating needed service scope at Care Agreements Assists Care Program Manager in Care service delivery by establishing operating practices creating and updating Care Schedule<br />reviewing activities ongoing at Care Team<br />Substituting CaPM during CaPM absence<br />Manages network SW and HW configuration information<br />Acts as the prime technical interface towards customer, subcontractors and 3rd party suppliers as well as internally towards several organizations<br />Liases closely with customer’s technical management to ensure close relationship and responsiveness to customer needs<br />Monitors and reports customer’s life network performance and acts to ensure network’s availability including e.g. customer SLA fulfillment<br />SPANISH SPEAKER MANDATORY<br /><br />Position Requirements<br /><br />Good technical knowledge in MBB Networks 2G & 3G & 4G<br />Live Network Understanding<br />Care Planning, Reporting and Processes<br />Care Business Understanding and development<br />Configuration Management<br />Project Management<br />Risk Management<br />Customer Focus<br />Service Business Understanding<br />Customer Business Understanding<br />Fault Management/Problem solving skills<br />Leadership/People Management<br />Team Player and knowledge sharer.<br />Individual Contributor who demonstrates initiative<br />Self motivated well-organized individual who can prioritize work and handle multiple tasks.<br />Availability to travel and work under pressure<br /><br />We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.