Product Catalog Manager with some Customer Support
$1500-3000 USD
Pagado a la entrega
If you have a passion for food, this could be the job for you. We run 3 high-end online gourmet food stores and we are looking for a product catalog manager. As a product catalog manager you will be responsible for making sure that our online product catalog, and affiliated site product catalogs are up to date and accurate with all products that we offer, as well as providing customer service as needed.
TO APPLY
Post your resume, monthly retainer requirements, and provide a brief overview of your experience with the food industry or a similar position.
JOB RESPONSIBILITIES
ONLINE PRODUCT CATALOG MANAGEMENT (approx. 35% of the job)
You will be responsible for making sure the product catalog on our websites are up-to-date and accurate. This includes:
• Keeping product pricing and inventory availability up-to-date
• Checking for and adding new products to the sites as they become available
• Scheduling photo shoots for new products, later loading new photos to the site
• Removing inactive products from the sites
• Making sure all promotional spots on our sites lead to active products
• Assuring that all products are properly categorized on our site and include correct information
• Making sure that all product information is accurate
• Managing products that may be on sale with correct sale pricing and timing
• Cross referencing products for cross sell opportunities
• Writing some basic content for products, correcting product descriptions. This is not creating content, but being able to fix and update it.
AFFILIATE SITE CATALOG MANAGEMENT (approx. 20% of the job)
You will be responsible for making sure that our product catalog is up to date on all affiliated product sites where we may sell our products, as well as identifying and setting up new affiliate site accounts.
AMAZON FBA ACCOUNT MANAGEMENT (approx. 25% of the job)
You will be responsible for managing our fulfillment by Amazon accounts which includes:
• Reporting on and responsibility for profit and loss on the account
• Removing underperforming products, and maintaining competitive pricing
• Scheduling FBA orders and deliveries with our suppliers
• Looking for opportunities to add new products with existing and new suppliers
• Managing account competition and general success of the accounts.
CUSTOMER SUPPORT (approx. 20% of the job)
Approximately 20% of your day January - October, and about 90% of the day during November and December, you will be providing customer support. Tasks will include:
• taking phone in orders
• answering customer questions over the phone, via email and online chat
• validating potential fraudulent orders
• dealing with order issues with customers and our suppliers
• updating orders based on customer and supplier changes
JOB REQUIREMENTS
• You need to have a relatively new and up to date computer that will support at least 2 monitors and has Microsoft office.
• You need to have high speed internet access of a minimum 10 MB down and 1.5 MB up speeds.
• This is a work from home position, so you must have a noise free place to work at that does not cause you to be disturbed during the day.
• You need to be fluent reading, writing and speaking English
• You need to be very comfortable on a PC and with Microsoft Applications such as Word, Excel, and Outlook. If you work with Access, it can be a huge plus.
• Preferably a culinary background or at a minimum a love and passion for food
• You will be required to work 4 weekends, Saturday and Sunday, 10:00 am – 4:00 pm ET during the months of November and December
• Vacations are not permitted during the months of November and December under any circumstances. You will have Thanksgiving day, Christmas Day, and New Year’s day off, and either New Year’s eve or Christmas eve off.
Nº del proyecto: #7086805
Sobre el proyecto
18 freelancers están ofertando un promedio de $2513 por este trabajo
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