To remove malware we take these steps
1) First we download all the files of the website to our local machine and then scan it with our malware scanner.
2) Once the scan is complete, we then update the files by removing the virus from each and everyone.
3) When the virus is removed, we then upload the site to your server and then install 2 top class security plugins, so that this does not happen again, and to add to that, we take care of the security of the website for 1 month for free :)