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Managing & keep the customer service team well perform by measuring their performance through a KPI report

$30-250 USD

Cerrado
Publicado hace más de 4 años

$30-250 USD

Pagado a la entrega
We are managing a call center customer service team. Looking forward to manage the individual performance of the customer service with a KPI report . Requirement 1. Looking for a specialist to give us a proposal what are those key elements (with details explanatory why should apply this, how it does help) or any kind of moral and indicator that standard apply across to the KPI that would well manage the performance of respective customer service team 2. What should be the best incentive payout proposal to the customer service by monthly basis ( please provide 2-3 payout option that would be able to motivate the team to effectively work with company) 3. An excel report with % formula that should be automatically calculate for those elements that mentioned in point #1 after the required data being enter. So by having your advice and proposal, we would be able to execute this incentive bonus to motivate the team to work for the best performance result. The objective is to motivate and measure the team to serve the customer best. Currently, the Customer service team is not performing, and being complaint by the client that no pro-active and lack of product knowledge. The queries not being well answer and resolve.
ID del proyecto: 20308344

Información sobre el proyecto

11 propuestas
Proyecto remoto
Activo hace 5 años

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11 freelancers están ofertando un promedio de $149 USD por este trabajo
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I have completed various kinds of a business plan, market research and academic projects. My core competencies focus on business planning and resolving business research problems in a unique way according to the specialized needs of the client. I can provide error-free website contents and SEO articles. Book writing and ghostwriting are also one the specialties. I will provide you original work. You can award me the project or hire me directly from my profile. Here is my profile link: https://www.freelancer.com/u/topacademics?w=f . Looking forward to your positive response Kind regards, Rashid Qayyum Topacademics
$30 USD en 2 días
4,9 (1122 comentarios)
8,7
8,7
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Hello I am an experienced Academic Research paper and Business report writer. Education: I have done Masters in Business marketing management and also completed Masters in English Literature. Experience: I am doing work since more than last 6 years. I can write on all business, health, and other topics. Referencing Styles: I know well about different referencing styles for academic writing, e.g. APA, MLA, Harvard, etc. In time work and no Plagiarism: I am always dedicated to give work on time and with no plagiarism. My content will be 100% plagiarism free. I will also provide the Turnitin report. Please give me a chance to prove myself. You can also directly hire me by my Freelancer profile by the following link https://www.freelancer.com/u/IdealAftab Waiting for your nice and positive reply Thanks Best of Luck
$30 USD en 3 días
4,8 (99 comentarios)
5,9
5,9
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i have both experience off accurate wrirting for excel as well as report writing looking forward to work with you
$80 USD en 2 días
0,0 (0 comentarios)
0,0
0,0
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I amworking for a service desk to manage and publish KPI reports on a daily basis. Relevant Skills and Experience I am excel and sql expert with the required service desk knowledge to publish Kpi reports.
$155 USD en 3 días
0,0 (0 comentarios)
0,0
0,0
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I am a chartered accountant and a performance management tutor. I believe I have the skills and expertise knowledge to help motivate your team there by increasing customers satisfaction
$244 USD en 3 días
0,0 (0 comentarios)
0,0
0,0
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I have an experience for this job... Relevant Skills and Experience 5 year working experience in this work
$155 USD en 3 días
0,0 (0 comentarios)
0,0
0,0
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I am a qualified Quality specialist with many IS certificates, I had worked with companies in regard to assessment and quality improvement for 5 years, I am currently CRM in charge so I know the industry very well, I suggest to be the payment based on customer's satisfaction rate. As I am very confident its will be very high!
$246 USD en 6 días
0,0 (0 comentarios)
0,0
0,0
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Good Day Team, I am a BPO expert with over 6 years call center experience with training to meet local and international standards. I have worked with BPO giants Advantage Communication, Startek, and Concentrix Global. I am a trained Technical Sales Supervisor by the Insite Managed Solutions team. I have work in capacities such as Team Leaders, Sales agent, Voice and chat support, Helpdesk Technician and a Business 2 Business consulting specialist. I am a Microsoft Suit expert that has direct interaction and training from the company. I see my self as an eligible candidate for the position as I am experienced in the industry and proficient in the disciplines that you are seeking. I worked as a technical sale lead and have experience with KPI monitoring, reporting, and business analytics. I am also a coaching and development specialist. My years of experience coupled with my drive to be aligned with a company that vision is to transform the customer service plane and to not be a contestant but dominate the sphear. I come with a long track record of excellence and growth and am looking forward to getting the opportunity to work with your company and its clients. Thanks in advance for the consideration. Kind Regards, Jerdonna,
$140 USD en 7 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de SINGAPORE
Singapore, Singapore
0,0
0
Forma de pago verificada
Miembro desde jul 7, 2019

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