Hi,
I have 7+ years of experience as application support analyst. I have worked full time in IT industry for 6.5 years. After a break of few years I started working as freelancer. Here is a brief summary of my work experience.
• Majority of experience lies in technical support, phone/email/chat support, SQL queries, troubleshooting and debugging.
• Handled customer support for US, UK, APJ and Australia.
• Experience in manual testing of website and apps.
• Exposure to ITIL framework and best practices.
• Worked as a single point of contact handling busy helpdesk with minimal supervision.
• Worked as Operation Manager for a real estate portal, online shopping platforms.
• Got exposure in social media promotion, social media marketing, web research, lead generation and data entry.
• Also worked on few sales activities like promoting new features/modules/apps to customers.
• Wide technical exposure ranging from industry standard tools (Clarify, Support Zone), languages (PL/SQL, Java, HTML, ASP), Databases (Oracle and SQL), Crystal Report, Great Plains, Weblogic to proprietary applications and languages.
Please let me know how much work per week is required and what is the website about?
Thank you.