CUSTOMER SUPPORT & ADMINISTRATIVE MANAGEMENT

CUSTOMER SUPPORT / ADMINISTRATIVE MANAGEMENT Company: [login to view URL] JOB DESCRIPTION: [login to view URL] is an online retailer of high-end specialty food products within the United States. We are looking for a telephone based customer support and administrative management specialist for [login to view URL] in a work-from-home position. Overall, your responsibility is to make sure customers are happy and orders are being fulfilled and processed properly. Specifically, your primary job responsibilities will involve: • Answering the phone and taking phone orders from customers • Contacting customers if an item is out of stock to determine a resolution • Answering questions customers may have regarding our products and usage • Addressing problems with orders and customer complaints • Following up with customers after orders to determine their satisfaction with the order • Using our fulfillment management system to manage the flow of orders through the fulfillment process. • Addressing potential fraudulent orders and dealing with charge backs • Basic accounting to make sure orders are processed properly • Additional support tasks as required. JOB REQUIREMENTS / REQUIRED SKILLS: • You must have a happy, pleasant demeanor and talking voice, and stay calm under pressure. • This is a work from home position, so you must have a noise free place to work at that does not cause you to be disturbed during the day. • High speed internet must be available where you will work, with a minimum of 1 Meg upload speed and 6 Meg download speed. • You must be fluent with speaking, reading and writing English, as you will be doing this constantly. • You need to be very comfortable surfing the web and using websites and ordering online. • You need to have a basic understanding of Microsoft Word, Excel, Outlook and Access • You need to be available to work, Monday – Friday, 9:00 am – 6:00 pm eastern United States time, 1 hour for lunch. Also between the first Saturday in November and the end of the year, you will also need to work from 10:00 am – 4:00 pm on select Saturday’s and Sundays. • Knowledge of the specialty food market, a culinary background, home chef HOW TO APPLY: Please send us your resume and salary requirements. Please do not apply unless you are fluent in reading, writing and speaking in English – an accent is ok.