we want to develop live chat tool with below features
1 Proactive chat
2 Visitor Tracking
3 Chat Rating
4 Chat Routing
5 Operator Monitoring
6 Chat Monitoring
7 Canned Responses
8 Mobile Optimization
9 Offline Forms
10 Smart Triggers
11 File Transfers
12 Queue Times
13 Report and Analytics
14 Chat Bot
15 Allows visitors to multitask.
16 Helps reduce the language barrier
[login to view URL] & analytics
[login to view URL] statistics
[login to view URL] reports
[login to view URL] reports
[login to view URL]
[login to view URL] summary
[login to view URL] via API
[login to view URL]
NOTE :
1. ) Database Should Be SQL Server 2012 or above
2.) Chat Bot Contains Set of Questons which is stored in Database and If Query not resolved then chat will be transferred to Concern Person.
References :
Zopim,Tawk