About the project:
Project Details: Outbound Mystery-Shopper Survey
Partner: Our partner is the European market leader in market research for the automotive industry
Task: Acting as a mystery shopper purchasing tires in a given market
Free Training: provided by CloudAgents
Payment: Per Completed Survey (in general agents are able to complete a minimum of 4 surveys per hour); Upwork, fixed term contract; Payment made in the first 10working days of the month, after worked month
Region: Switzerland,
Duration: 2 weeks, starts: 13th October, you can still join!
Working Hours: Flexible working hours (minimum of 20 hours per week - Monday to Saturday).
Agent Requirements:
Solid computer skills including knowledge of Microsoft Office
Experience in lead generation and/or customer support
Precision of data entry
Fluent English language knowledge + your native language
Strong sales skills
Work Environment Requirements:
Quiet workplace (tasks are delivered from the comfort of the phone agent home)
USB Headset (a separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with broadband internet connection (mobile internet is not good enough to manage calls)
What we offer:
Agents are hired through a fixed-term agency contract. If you are successful in your role, you are eligible for further incentives, you can continue working with us on next projects, while enjoying flexible schedule and meetings with family and friends on your own time.
All qualified applicants will receive consideration for freelance work without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Working Method:
We use cloud based call center technology - You need to download our Virtual Call Center, which need to be tested.
We train all of our agents online before the beginning of any project
We monitor the progress of agents and acknowledge successful callers.
About Cloudagents:
Headquartered in Budapest, Hungary with offices in the United States, CloudAgents' parent company Comforce is the leading cloud contact centre in Central Europe, providing high-quality multilingual services with more than 7000 agents around the globe. Our cloud-based systems enable us to revolutionize virtual work by employing and managing our workforce remotely, including home-based agents. Since foundation in 2008, we handled over 20 million customer interactions and executed more than 300 projects for more than 100 blue chip clients.
Join us today!
Very fast computer and working environment so all tasks will be completed in timely fashion, accurately. 60+wpm with 100% accuracy.
I would be grateful if you would consider my application for this position. I have various experience working in these roles. I am keen to progress my career and find a role that challenges me and allows me to develop as an individual; and therefore believe the role you are advertising would be ideal in meeting my aspirations.
I am a keen and bright individual with some excellent skills as detailed in my CV attached. I am hardworking and reliable and i would be very keen to discuss this position with you further.
Hi,
Even though I do not have any ratings yet I am totally worth giving the project to.
Why?
I am a native Swiss German speaker. I grew up in the German part of Switzerland. I worked for 7 years in customer service for the Swiss government. Moreover I studied E-commerce and sales in Switzerland.
I am currently working in customer service for an E-commerce company in London.
I am very efficient, professional and goal oriented.
I speak English, German, Swiss German, Spanish and a bit of French and Italian.
Being a personable and highly committed individual, I am incredibly motivated to take on and develop in this position. I have the enthusiasm and determination to ensure that I make a success of it.
I am a graduate of International Relations with more than two years cognate experience customer service in telecommunication, consulting and multimedia. My experience and skills lead me to know that a customer Service representative role has to fill many positions in one. To be a customer service representative requires good communication skills, legal knowledge, Product Knowledge, Interpersonal, and a well-rounded education.
It is worthy of note to let you know that i have a track record of working longer hours,inbound and outbound call expert,good phone and mail etiquette,result oriented ,proactive chats,outstanding customer service feedback and proffering workable solutions to customers complaints and queries.
I meet all the requirements for a successful project execution and I know that I would be a valuable asset to have on board. Thanks