CISCO UCC SKILLS

Cerrado Publicado Apr 4, 2014 Pagado a la entrega
Cerrado

Need a resource to work on a project for a period of 4-6 months at our client site at pune, India. The following skills,experience and expertise need to be there :

• 4-8 years of experience in Enterprise telecom / contact center technology with minimum of 2-3 years’ experience in testing environment

• Should have very good understanding on IPT, IPCC and Contact Center Technology primarily Cisco UCC/ UCCE/ UCCX/ Unity/ PG / Call manager/ Voice Gateway s / ICM/ CVP/ CAD etc..

• Should have good Voice Telecom experience , VoIP technology, which include SIP & H.323 protocols, data switching products (L2 , L3 switches & routers), QoS for voice will be an added advantage.

• Sound understanding of test setup and environment is a must

• Exposure to Loggers and Dialers such as Verint / NICE/ ASPECT / Rostrvm Dialers will be an added advantage

• Sound understanding of TELECOM, switching Technologies

• Exposure to International client facing functions

• Good verbal /written Skills

• Strong technical understanding of CISCO ICM / CVP/ Unity / CCM/

• Sound knowledge on contact center call flow which include ICM scripting and IVR

• Should have sound technical debugging skills.

• Must have worked in Testing Tools such as HP Quality Center

• Ability to translate technical documents in to customer facing test cases with the expected results

• Ability to determine test conditions and scripts from Business Requirement document with a good understating of risk based testing methodology

• Proficiency in performing Functional Test and Test Preparatory work

• Should be capable of delivering good Customer experience /satisfaction.

• Strong English proficiency (written and verbal), with highest level of Accent Neutralization.

• Awareness of SDLC (Software Life Cycle ) process with ISTQB certification will be an added advantage

• Determine the positive and negative functional and non-functional test condition that are applicable to the specific solution / project from various technical documents such as HLD / LLD /BRD etc. and upload the same in Quality Centre for testing

• Perform test from the determined functional / non-functional test conditions such as check the call flow / input incorrect details and make sure the relevant error message is generated

• Should keep track of lessons learnt on other projects to ensure that any key lessons are applied to the test cases / conditions for the project.

• Determine re-usability of test scripts in Quality Centre by reviewing similar earlier projects

• Produce the test script including all steps required to complete a particular test condition, by using the Low Level Design to determine the steps and the expected results for each test step. Once test script may satisfy multiple test conditions.

• Create a directory structure on QC, which is defines the relevant project, e.g. split into Phases or deliveries.

and import all requirements in to QC

• Load all Test scripts into QC and link them to test lab / schedule and requirements traceability.

• Perform peer / SME review to take feedback with sufficient detail and incorporate the same

• Co-ordinate with customer to review / validate the test scripts and handover to Onshore Test Specialist for execution

Cisco VoIP

Nº del proyecto: #5763319

Sobre el proyecto

3 propuestas Proyecto remoto Activo May 11, 2014

3 freelancers están ofertando un promedio de ₹296 / hora por este trabajo

amohod77

Hi, I have 11 yrs of experience on Cisco Platform out of which 9 years on Cisco IP Telephony. I have worked on Cisco Contact Center product like UCCE, UCCX in past companies and can work on your requirement. I am ba Más

₹333 INR / hora
(2 comentarios)
2.1
premjdas

Hi Many thanks for the opportunity provided to bid for the project. I happen to be a CCIE voice engineer and have experience configuring the setup for Cisco Voice infrastructure for above 2500 users. Infrastructure Más

₹277 INR / hora
(0 comentarios)
0.0